What are the responsibilities and job description for the Legal Support Admin position at ABC Legal Services?
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
The Legal Support Administrator plays a vital role in ensuring our International legal service orders are processed accurately and efficiently. You'll handle both digital and physical documents, communicate directly with customers and process servers, and keep every case moving from start to finish. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is in our Seattle office.
Key Responsibilities:
- Respond to customer emails, phones calls, and support tickets, including answering questions and resolving issues related to new or existing orders
- Process incoming mail, legal documents, and data entry into our system
- Track and follow up with process servers to ensure timely completion of service
- Prepare and send proof of service documentation to clients
- Collaborate with team members to ensure accuracy, organization, and excellent client service
- Perform other job-related duties as assigned
Who You Are:
- Strong written and verbal communication, maintaining a calm and professional manner under pressure
- Detail oriented and comfortable performing repetitive tasks with accuracy
- Experience with Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
- Quick learner who can navigate new processes and shifting priorities
- Typing speed: 55 wpm
- 1-3 years of office, data entry, or customer support experience preferred
- High school diploma or GED required; College degree is a plus
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- Disability insurance
- Employee assistance program
- Referral program
Starting Pay: $20.86 per hour
Schedule: Full-time, Monday through Friday
Salary : $21