Marketplace Manager

About ABC:

ABC Legal Service is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 1100 with offices in New York, Los Angeles, Dallas, Tampa, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview: 

You own our major Southwest markets end-to-end, with our highest priority focus in Arizona and Texas. That means knowing where supply and demand are out of balance before a scorecard tells you, carrying the relationships with our highest-volume servers yourself, and being accountable for the region hitting its KPIs.

This role sits at the intersection of strategy and execution. You'll collaborate with centralized Process Server Network teams to implement on the ground. You drive real change in your market and feed learnings back so what works in the Southwest can scale across the network. You'll also work closely with Compliance when improvements touch evidence chain or court delivery, and with Support & Experience teams on network-facing communications and support tooling.

This is a builder role. You'll be writing the playbook and executing it in real time. This position is remote but must be located in Arizona, Texas, or Las Vegas.

What You'll Own

• Supply and demand balance across SW regions to identify coverage gaps, recruit new process servers, manage dispatch strategies, and increase server capacity in AZ and TX as the priority markets

• Relationships with the region's highest-volume servers as the face of ABC Legal in-market, not a name on an email

• Root cause analysis when something's off, to clearly define the problem and provide recommended next steps, not just a flag

• Incident response for your region when something breaks in-market (an app outage, dispatch bottlenecks, a weather disruption), you're the point of contact translating what's happening on the ground into real-time guidance for the network and for leadership

• Execution of marketplace pilots includes running tests in market, tracking what's actually happening on the ground, and reporting back with speed and honesty

• Regional incentive spend within your allocated budget, in partnership with the Sr. Director on structure and guardrails; you flag when a program is running hot before finance does

• Regional SLO attainment by tier, coverage gap closure, and market health reporting

• Feeding structured learnings back so incentive programs, dispatch rules, and pay mechanics can be refined and scaled to other markets

What We're Looking For

You've owned a local market for a, gig, delivery, or field service business. What matters most is that you've actually balanced supply and demand by combining in-market observations with data, coached someone to higher performance in a frontline or contract role, and are willing to experiment, iterate, and quickly scale the best learnings.

Qualifications:

• Experience owning a local market, territory, or region in a marketplace, gig, or field operations environment

• Comfort balancing supply and demand with real data, combined with on-the-ground judgment; you can look at a dispatch or SLO dashboard and immediately know what to ask next

• At least one direct report you can speak to specifically, not just that you had headcount, but how you coached them

• Desire to be on the ground in the market; this is not a remote strategy seat

• Ability to distill what you're seeing in-market into crisp, actionable feedback that a strategy team can actually use to iterate

• Can communicate market health clearly enough that leadership doesn't have to chase you for it; written updates, not just verbal color, when it matters

Preferred Qualifications:

• Has run structured pilots or tests with clear hypotheses and handed back learnings that scaled

• SQL or dashboard fluency (Metabase, Looker, Claude Code); wants the data rather than waiting for a report

• Comfortable working in Jira or a similar tracker to scope and follow pilots through to completion, and in a platform like Intercom for network-facing communication

• Experience building in ambiguous environments where the playbook didn't exist yet

• Has managed someone in a contract or hourly role and understands how that coaching differs

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay: $60,000–$80,000, depending on experience
Schedule: Full-time, Monday–Friday
Travel: ~20%

This position is remote but must be located in Arizona, Texas, or Las Vegas.