What are the responsibilities and job description for the International Services Coordinator position at ABC Legal Services?
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
The International Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role does Order Enty, follows up with process servers, moves orders along and provides information and updates. The International Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is in our Seattle office.
Key Responsibilities:
- Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Process Incoming Mail, Data Entry and Preparing Service Returns
- Perform other job-related duties as assigned
Qualifications:
- High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Minimum of 1 year order/data entry experience
- Must have knowledge of use and operation of standard office equipment including scanners, copiers and printers
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
- Document manipulation experience
- Ability to transcribe information, review an order, investigate issues and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- Disability insurance
- Employee assistance program
- Referral program
Starting Pay: $20.86 per hour
Schedule: Full-time, Monday through Friday
Salary : $21
