What are the responsibilities and job description for the Court Support Specialist position at ABC Legal Services?
About ABC Legal Services:ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview:The Court Support team works with courts all throughout the country to ensure that upwards of 100,000 court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. "Bigger picture" communications involve contacting courts for general updates and statuses as courts operations. This position is remote but located in Florida.Key Responsibilities:Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.Relay relevant, updated information from Courts to our process servers and customers as appropriate.Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly importing into internal application as needed.Perform other job-related duties as assigned.Qualifications:High school diploma / GED required.Legal experience preferred.Prefer 1 years of customer support / call-center / retail experience in a customer-facing, service oriented position.Strong communication skills, both written and verbal. Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word other programs such as online Faxes.Document manipulation experience (PDFs).Ability to perform repetitive data-entry tasks with accuracy.Ability to read, write and speak English Quick learner and willing to learn and grow.We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!Benefits:Health, Dental, Vision insurance401(k) with company matchingPaid time off7 Paid company holidays4 Floating holidays per-yearLife Insurance and AD&D InsuranceLong Term DisabilityHealth Care Reimbursement Flexible Spending AccountDependent Care Flexible Spending AccountEAP (Employee Assistance Program)Pet InsurancePay Range: $15.00 - $15.00 per hour Schedule: Full-time, Monday through Friday
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