What are the responsibilities and job description for the Dispatcher Coordinator position at ABC Legal Services?
About Docketly:
Docketly, sister company to ABC Legal Services, is a growing company in Longmont, Colorado. For the creditor's rights industry, we make hiring a stand-in attorney easy, fast, and safe. By combining our own software with a nationwide network of attorneys, we have redefined the what's possible for the legal services
Job Overview:
We are seeking a highly organized, detail-oriented professional to manage high-volume court hearing coverage through efficient dispatching and real-time coordination. This role is heavily focused on logistics, scheduling, and ensuring seamless attorney coverage, while also supporting client communication and service growth. The ideal candidate thrives in a fast-paced, KPI-driven environment and excels at prioritization, problem-solving, and execution. This position is full-time, remote located in Indiana.
Key Responsibilities:
Dispatching & Hearing Coverage (Primary Focus)
- Coordinate and dispatch attorneys to cover a high volume of daily court hearings
- Manage real-time scheduling changes, cancellations, and urgent coverage gaps
- Confirm assignments and ensure all hearings are fully staffed and accurate
- Monitor coverage pipelines and proactively resolve conflicts or shortages
- Maintain constant communication with attorneys to ensure timely arrival and completion
Operations & Coordination
- Maintain accurate scheduling data across dispatching and CRM systems
- Track coverage metrics, completion rates, and service quality
- Partner with internal teams (recruiting, operations, client success) to ensure seamless execution
- Identify process inefficiencies and recommend improvements to dispatch workflows
Client Communication & Support
- Serve as a point of contact for client updates related to hearing coverage
- Conduct outbound follow-ups as needed to confirm details or address service needs
- Support client retention through reliable, consistent service delivery
Business Support
- Assist with outbound outreach to support coverage needs and client growth
- Contribute to operational reporting and performance tracking
- Support team initiatives tied to expansion and service optimization
Being a Docketly employee means:
- Comprehensive Medical, Dental Vision Coverage
- 401K plan with company matching
- Transit benefits
- Excellent growth opportunities
Pay Range: $15.00 to $15.00 an hour
Schedule: Monday through Friday-9:30am-6pm MST
Salary : $15