What are the responsibilities and job description for the Customer Service Representative position at ABC Imaging?
Position Summary:
As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency.
Key Responsibilities:
- Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
- Handle incoming inquiries, quotes, and orders via phone, email, and in person
- Provide knowledgeable guidance on printing options, file requirements, and timelines
- Manage job progress, provide status updates, and resolve issues promptly
- Collaborate with internal departments to meet deadlines and exceed client expectations
- Maintain detailed and accurate client records in the order management system
- Troubleshoot and resolve customer concerns with professionalism and urgency
Requirements:
- Previous experience in the print industry is preferred
- Proven background in customer service or account management
- Strong understanding of print terminology, file formats, and production workflows
- Excellent communication and organizational skills
- Ability to multitask in a fast-paced, deadline-driven environment
- Proficiency in Microsoft Office and familiarity with print management systems.