What are the responsibilities and job description for the Collections Specialist position at ABC Imaging?
Collections Specialist (Accounts Receivable / AR Collections)
Position Summary
We are seeking a results-driven Collections Specialist to manage accounts receivable collections, payment recovery, and customer account resolution. This role focuses on reducing aging balances, resolving payment issues, and maintaining strong customer relationships while supporting overall AR operations. The ideal candidate has experience in commercial collections, cash applications, and billing support, with the ability to handle high-volume accounts and follow through on outstanding invoices.
Key Responsibilities
- Manage accounts receivable collections, including contacting customers regarding past-due invoices, declined payments, and outstanding balances
- Perform high-volume outbound collection calls and email follow-ups to drive timely payments
- Negotiate and monitor payment plans while maintaining positive client relationships
- Process and apply cash receipts, checks, ACH, and credit card payments to customer accounts
- Reconcile U.S. and U.K. bank statements to ensure accurate payment posting and account balances
- Manage lockbox payments, including resolving discrepancies with banking institutions
- Deposit checks and ensure proper invoice application and payment allocation
- Maintain and update customer account information, including billing details, contacts, pricing, and documentation
- Process manual credit card and eCheck transactions for overdue and autopay accounts
- Investigate and resolve billing discrepancies, short payments, and unapplied cash
- Create and process credit memos and debit memos with proper documentation and approvals
- Prepare and track lien waivers (conditional and unconditional) to support collections in construction-related accounts
- Respond to inbound inquiries regarding billing, invoices, and payment status, including taking payments over the phone
- Review and approve interest waivers when appropriate to facilitate collections
- Manage shared AR/Collections inbox, ensuring timely follow-up and resolution
- Assist with vendor forms, credit references, and account setup as needed
- Support reporting on aging accounts, DSO (Days Sales Outstanding), and collection performance metrics
- Participate in process improvements and special projects to enhance collection efficiency
Required Qualifications
- 2–5 years of experience in Collections, Accounts Receivable, or Credit & Collections
- Proven success in B2B collections and reducing aging receivables
- Strong knowledge of collections processes, cash applications, and payment reconciliation
- Experience handling high-volume accounts and customer communications
- Familiarity with lockbox processing, invoicing, and credit/debit memos
- Excellent negotiation, problem-solving, and conflict resolution skills
- Strong attention to detail and ability to prioritize in a fast-paced environment
- Proficiency in Microsoft Excel and accounting/ERP systems
Salary : $2 - $5