Collections Specialist

Department: Fiscal Services

Classification: Admin Office Specialist 3

Job Category: Classified Staff

Job Type: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 03

Salary: Salary starting at $50,000, commensurate with education and experience

Criminal Background Check: Yes

Financial Background Check: Yes

About The Department

The Controller's Office establishes and monitors the university’s internal control framework, collaborates with university units to establish fiscal processes, and provides guidance to academic and administrative units related to administrative policies and procedures. It maintains close working relationships with the Office of Budget and Planning, the Office of Sponsored Programs, Human Resources, and Payroll.

The goal of the Controller's Office is to provide excellent customer service and minimize costs through demonstrating consistent progress toward increasing flexibility, reducing administrative burden, eliminating “no value added” efforts, and automating transaction processing.

About The Position

The Collections Specialist develops and maintains a program that reduces defaulted student accounts write-off costs by focusing on earlier identification and intervention of "at risk" accounts prior to the start of the collection process. Contacts students to explain Commonwealth of Virginia collection procedures and refers students, when applicable, to other departments for assistance; works independently and makes decisions that impact collections within university policies; provides a central point of communication for collection agencies, loan services, and internal staff; performs various reconciliations as directed; and supports daily, weekly, and monthly operations.

Responsibilities

• Performs collection efforts via telephone and email focusing on “at risk” accounts prior to the start of the formal collection process;
• Assists students with past due accounts, explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts;
• Prepares documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt;
• Supports the university's participation in the Commonwealth of Virginia's Debt Set-Off Program with the Department of Taxation;
• Acts as a central point of communication for collection agencies, loan servicers, and internal staff on collections matters; and
• Assists other Student Accounts Office staff with cash receipt processing, account maintenance, form intake and processing, report review and processing, and other related tasks as assigned.
  
  

Required Qualifications

• High school diploma or equivalent;
• Experience working in Accounts Receivable;
• Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Account Receivable applications;
• Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels;
• Skills in written and oral communication, with the ability to effectively communicate complex material;
• Analytical and problem-solving skills;
• Ability to work with Microsoft Word, Excel, and email systems; and
• Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time-pressured environment.
  
  

Preferred Qualifications

• Bachelor’s degree in related field or the equivalent combination of education and experience;
• Experience in higher education and/or Student Accounts; and
• Detailed understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications.
  
  

Instructions To Applicants

For full consideration, applicants must apply for Collections Specialist at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: June 10, 2026

For Full Consideration, Apply by: June 24, 2026

Open Until Filled: Yes

Mason Ad Statement

George Mason University is a nationally ranked R1 research university committed to creating a more just, free, and prosperous world. With 40,000 enrolled students, George Mason is the largest and most diverse public research university in Virginia, offering degree programs at the master's, doctoral, and professional level, along with certificates and credentials.

George Mason fosters an All Together Different environment for students, faculty, and staff, driven by our core beliefs. We believe in inclusivity over exclusivity; we believe in advancing our mission by being willing to take risks, not avoiding them; and we believe our best work is possible when we apply our diversity of origin, identity, circumstance, and thought.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/