What are the responsibilities and job description for the Chief Operating Officer position at Abby Bank?
Chief Operating Officer (COO)
Weston, Wisconsin (Based in Weston with regular travel to Abbotsford)
Lead how work gets done. Shape what’s next.
At AbbyBank, we’re more than a community bank—we’re a team committed to doing things better for our customers, our employees, and our communities. As we continue to grow, we’re looking for a Chief Operating Officer (COO) who will drive how work gets done across the organization—bringing together people, process, and technology to create efficient, scalable, and customer-centered operations.
This is a high-impact executive role for a leader who thrives on improving systems, leading change, and building strong, collaborative teams.
What You’ll Do
As COO, you’ll lead the bank’s operational strategy and execution—ensuring we deliver a seamless, high-quality experience across all channels.
Operational Leadership
- Lead key functions including Customer Support, e-Services, loan operations, payments (ACH/wires), and core systems
- Ensure operational processes are efficient, scalable, and aligned with strategic goals
- Build strong structure, accountability, and performance across teams
Process Improvement & Transformation
- Identify inefficiencies and streamline workflows across the bank
- Drive automation and reduce manual processes
- Lead cross-functional initiatives that improve how work flows end-to-end
Digital & Technology Strategy
- Champion digital transformation, automation, and innovation
- Partner with IT to optimize systems, platforms, and tools
- Evaluate fintech partnerships and implement forward-thinking solutions
Customer Experience
- Ensure a consistent, high-quality experience across all operational and digital touchpoints
- Align internal processes to support a seamless customer journey
Data & Performance
- Establish and monitor key operational metrics (turnaround times, error rates, service levels)
- Use data to drive decisions, improvements, and accountability
Risk & Compliance
- Ensure strong operational compliance and risk management practices
- Oversee the BSA/AML function and maintain a strong control environment
Leadership & Culture
- Lead, coach, and develop high-performing teams
- Foster a culture of collaboration, accountability, and continuous improvement
- Align teams with AbbyBank’s mission, values, and growth strategy
What You Bring
- Bachelor’s degree in Business, Finance, or related field
- 10 years of leadership experience in banking or financial services
- Strong background in operations, systems, and process improvement
- Proven success leading digital transformation or large-scale change
- Deep understanding of banking operations, risk, and regulatory environment
- Ability to think strategically and execute effectively
- A collaborative, transparent leadership style that builds trust and alignment
Why AbbyBank?
We’re proud to be a fiercely independent community bank that invests in our people and communities.
At AbbyBank, you’ll find:
- A strong, values-driven culture
- A collaborative executive team
- Opportunities to lead meaningful, organization-wide impact
- A focus on innovation while staying true to relationship banking
Our Values in Action
We are committed to:
- Delivering exceptional customer experiences
- Supporting and empowering our employees
- Investing in our communities
- Operating with integrity, honesty, and accountability
- Staying forward-thinking and open-minded
Ready to Lead What’s Next?
If you’re energized by building better systems, leading teams, and driving meaningful change—we’d love to connect.
Apply today and help shape the future of AbbyBank.