Desktop Support/Analyst

Title: Desktop Support/Analyst

Location: Santa Clara, California

Duration: 7 Months

100% Onsite

Summary

The managers prefer someone with strong skill in documentation, powerpoint and servicenow ticket, form workflow.

• Assignment Overview
• Assignment length: 6 months , with potential extensions
• Conversion to full-time: No conversion opportunity to FTE at Abbott
• Work Location & Schedule
• Work arrangement: 100% onsite
• Location: 3200 Lakeside Drive, Santa Clara, CA 95054
• Hours: 8 hours/day, 40 hours/week
• Travel: No travel required
• Role Context
• Reason role is open: Backfill due to recently offboarded contingent worker
• Supported projects: End User Computing (EUC), desktop operations, OS upgrades, workflow improvements
• Typical day includes:
• Reviewing and updating project documentation
• Providing weekly status updates to manager
• Improving SOPs and workflow guides monthly
• Monitoring and updating ServiceNow tickets per SLA
• Work breakdown:
• Project work: 40%
• Meetings: 20%
• Documentation: 20%
• Tickets/other: 20%
• Regular interactions: Direct manager (Paul), peer managers, global site IT teams
• 90-day success: Familiarity with ServiceNow workflows, EUC processes, SOPs, Windows OS, imaging, and device management
• Interview history: Previously interviewed one candidate who became unresponsive
• Candidate Profile – Skills & Experience
  
  

REQUIRED Skills

• Microsoft Office (Word, PowerPoint, Excel – Intermediate): Format and organize raw Excel data, use VLOOKUP/basic formulas, create tables, update presentation slides
• ServiceNow (Basic): Ticket fulfillment, updates, closures, navigation, learning KB articles
• Windows OS (Intermediate): Endpoint familiarity, OS upgrades, imaging support
  
  

Preferred Skills

• No formal preferred skills listed
• Education: GED or Associate’s Degree required
• Industry experience: Medical/pharma experience not required
• Daily systems: Windows OS, PCs, ServiceNow
• Imaging tools: Familiarity with Microsoft Autopilot is a strong plus (not required)
• Ideal experience level: 1–2 years end user/desktop support
  
  

Personality Traits

• Strong communication skills
• Willing to learn and adaptable
• Self-sufficient and dependable
• Team-oriented
• Interview Process
• Interview format: Phone screen followed by in-person interview
• Number of interviews: Two
• Interviewers: Hiring Manager (Paul)
• Ideal start date: ASAP
• Scheduling notes: Urgent due to prior candidate fallout
• Additional Insights
• Urgency: High – role needs to be filled as soon as possible
• Deal-breakers/red flags:
• Lack of follow-through
• Poor communication
• Not being a team player
• Inability to work independently
• Team culture:
• Friendly, calm, and collaborative
• Strong user focus
• Emphasis on supporting each other and delivering high service levels
  
  

Consultants Eligible Benefits Upon Waiting Period

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)
  
  

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.