Sales Account Manager

The Account Manager is the primary point of contact between a business and its customers. The Account Manager will be required to ensure that current customers have the right products and services, identify new markets and customer leads, foster and maintain partnerships with our customers and third-party vendors, possess in-depth knowledge of our products and leasing programs, and be results-driven. As a Sales Representative, you will be accountable for building and maintaining relationships with current customers, future customers, and our community. You will proactively adapt to market and industry changes, exhibit behaviors and implement best practices that are aligned with company integrity and expectations, educate our teams and partners on business technology products and services, work collaboratively with the sales team and other departments to deliver a top-notch customer connection. While this position includes significant account management responsibilities, a hunter mentality is critical to driving market growth and is a key requirement for success in the role.

ESSENTIAL FUNCTIONS include the following:

• Serve customers by selling products and meeting the customer needs
• Service existing accounts, upsell new products and services, and adapt as business model changes
• Establish and maintain a consistent pipeline of potential new customers
• Plan and organize daily activities to achieve established sales representative/team targets
• Keep management informed by tracking all activity and results, such as account reviews, cold calling data, customer contact updates, scheduling appointments, etc. in company CRM
• Abide by company best practices related to the sales process cycle with detailed accuracy
• Monitor competition by gathering current marketplace information on pricing, products, new services, and other sales techniques
• Recommend changes in products, service, and policy by evaluating results and competitive developments
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations
• Maintain professional and technical knowledge by participating in workshops, reviewing professional publications, establishing personal networks, and other industry related forums
• Stay informed on industry standards, developments, and trends
• Contribute to team effort on all sales related goals
• Maintain accuracy of CRM software
• Implement sales process workflow

NON- ESSENTIAL FUNCTIONS:

• Non-essential functions of the Account Manager role include tasks that support the primary responsibilities but are not critical to the core duties. These might involve:
• · Collaborating with marketing on projects related to day-to-day sales efforts, such as providing input on marketing campaigns.
• · Answering general customer inquiries or troubleshooting issues when dedicated support team is unavailable
• · Representing the company at networking events
• These tasks help maintain a well-rounded and supportive work environment but are not the primary focus of the role.

SKILLS/QUALIFICATIONS:

• Strong communication skills
• Customer service abilities
• Closing skills
• Territory management
• Prospecting skills
• Negotiation
• Self-confidence
• Product knowledge
• Presentation skills
• Client relationship management
• Self-motivation
• High School Diploma or equivalent
• Previous sales experience of 2 – 5 years
• Familiarity in selling and managing business solutions technology in the copier and printer industry, phone systems, IT management solutions and other office software products is a plus

Pay: $75,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Yakima, WA 98903

Salary : $75,000 - $150,000