What are the responsibilities and job description for the Sea Customer Care Specialist position at Abacus Solution Group?
Abacus is looking for a Seafreight Customer Care Specialist in the Dulles, VA area.
Your Role:
The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
Your Responsibilities:
- Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction
- Shipment Management Qualification and entry of Customer orders into Operational process
- Complaint Management
- Support Customer Development & Maintenance
- Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience
- Profit Maximization – avoid additional costs & expenses due to internal service failure
- Financial Excellence & Development
- Quotation Management: Qualification of Customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
- Familiarization with Products & systems
- Customer onboarding: Inclusion and transfer of customer requirements into systems (Business & Customer profile)
- Customer Data Management: Maintenance and integration of customer data in the Systems
- Customer Relationship Management: Knowledge Exchange with Sales
- Establishing and building Customer relationships (Sales support)
- Reporting (refining and reviewing Customer requested reports generated from Systems)
- Care & Follow up on first orders & document Customer Feedback
- Actively participate in regular Team community based activities
- Self-Development
- Have fun & stay engaged
Your Skills And Experiences
- High School Degree / Diploma
- Bachelors/First University Degree: Supply Chain Management (Preferred)
- BU / FU: Sea Logistics 0-2 years Preferred
- Customer Service 0-2 years
- Industry 0-2 years Preferred
- Analytical & Organizing skills
- Communication & conflict resolution skills
- Decision Making & Problem solving skills
- Time Management
- English Fluent