IT Support - Entry Level

Job Title: IT Support / Entry Level

Location: Joplin, MO, 64804

Duration: 12 Months Contract to Hire

Key Accountabilities

Leadership

· Leadership – be a visible and trusted leader. Active involvement on projects, programs, and/or additional locations.

· Team – embrace a One Global Team mindset.

· Project Management – as required, undertakes various project work to plan, track and communicate IT changes.

· Vendor Management - works with external vendors and service providers to facilitate the resolution of problems to ensure business continuity.

· Learning Mindset – demonstrate a passion for learning and self-development. Engage in continuous improvement.

Technical

· Run & Protect – ensures reliability and protection of critical systems related to local site operations including WAN/LAN connectivity, servers, printing and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact.

· Desktop Support – undertakes desktop problem management and resolution – 2nd & 3rd line technical support for site users.

· Customer Service – works closely with business users with full understanding of business processes, acting with urgency and empathy to resolve issues.

· Problem management and Incident resolution– provides timely response to requests for support, consultancy and issue resolution; taking ownership and escalating when required.

· Provision of business tools & knowledge – accountable for ensuring hardware lifecycles are adhered to in line with D&T recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding and knowledge-transfer.

· Cyber and Physical Security - works closely with Compliance Teams to ensure correct processes are implemented across the site; escalate non-compliance.

· New Technology Support – collaborate with global D&T groups to implement new technologies.

Qualifications

· Differential work that has driven impact to the internal/external business

· Strong interpersonal communication and relationship-building skills

· Intermediate proficiency in current desktop productivity tools

· Intermediate proficiency in systems and network troubleshooting

· Analytical skills to identify problems and deliver solutions

· Proven results in leadership

· Ability to influence PLT and other business partners

· Self-motivated with a mindset for success

· Project management skills

· Proven ability to set and uphold standards

· Bachelor's Degree in Information Technology (or related field)

· Associates Degree with 5 years IT Manufacturing Experience

· 1 years' experience in the field