Intake Coordinator

INTAKE COORDINATOR

Job Description

Position Overview

Location: 9150 Peridot Pkwy — In-Office (On-Site)

Reports To: Operations Manager

Employment Type: Hourly, non-exempt

Compensation: $25.00 per hour

We are seeking a motivated and detail-oriented Intake Coordinator to join our team at our 9150 Peridot Pkwy office location. In this full-time, in-office role, the Intake Coordinator serves as a critical point of contact for prospective clients, referral partners, and internal staff. Reporting directly to the Operations Manager, this individual will be responsible for managing the intake process from initial inquiry through enrollment, with a strong emphasis on proactive outbound outreach.

Key Responsibilities

Outbound & Inbound Communication

• Make a minimum of 50 outbound calls per day to prospective clients, referral
  
  
  

sources, and follow-up contacts

• Respond promptly to inbound calls, emails, and inquiries regarding services and
  
  
  

availability

• Conduct professional and empathetic phone screenings to assess eligibility and fit
• Maintain consistent follow-up with leads through the full intake funnel
  
  
  

Intake & Enrollment

• Guide prospective clients and families through the intake process from first contact to enrollment
• Collect, verify, and accurately enter client information into the system of record
• Coordinate with clinical, administrative, and operational teams to facilitate smooth onboarding
• Prepare and send required intake documents and track completion status
  
  
  

Tracking & Reporting

• Maintain accurate and up-to-date records of all intake activity, call logs, and
  
  
  

outreach efforts

• Track key metrics including call volume, conversion rates, and census data
• Provide regular status updates and reports to the Operations Manager
  
  
  

Collaboration & Support

• Partner with the Operations Manager and cross-functional teams to identify
  
  
  

opportunities for process improvement

• Communicate effectively with referral sources and community partners to
  
  
  

strengthen relationships

• Support special projects and administrative functions as assigned
  
  
  

Qualifications

Required

• High school diploma or GED; Associate’s or Bachelor’s degree preferred
• 1 years of experience in a customer service, intake, admissions, or call center role
• Demonstrated ability to meet or exceed daily call volume targets (50 calls/day)
• Strong verbal communication and active listening skills
• Proficiency with CRM software, EMR systems, or similar data entry platforms
• Excellent organizational skills with a high attention to detail
• Ability to work effectively in a fast-paced, in-office environment
  
  
  

Preferred

• Experience in healthcare, behavioral health, home care, or social services settings
• Bilingual candidates strongly encouraged to apply
• Familiarity with insurance verification and authorization processes
  
  
  

Work Environment & Schedule

This is a full-time, in-office position located at 9150 Peridot Pkwy. Remote or hybrid

arrangements are not available for this role. Standard business hours apply; occasional flexibility may be required based on operational needs. The role involves extended periods of phone-based work and computer use.

What We Offer

• Competitive hourly rate of $25.00/hour
• Supportive, team-oriented office culture
• Opportunities for growth and advancement within the organization
• PTO/Paid Holidays