What are the responsibilities and job description for the Intake Coordinator position at RAFINZO Group?
Company Description
RAFINZO Group is a forward-thinking operational support organization dedicated to helping startups, service brands, and growing businesses enhance their structure and scalability. Focused on practical execution, RAFINZO Group specializes in workflow optimization, system organization, business visibility, and brand positioning. By implementing tailored strategies, the team aids businesses in transitioning from disorganized workflows to professionally structured operations. Through a commitment to organization and consistency, RAFINZO Group enables sustainable business growth.
Role Description
This is a remote/hybrid role for an Intake Coordinator. The Intake Coordinator will be responsible for managing client intake processes, maintaining accurate records, and coordinating case management tasks. This includes effectively handling communication with clients, verifying details and providing exceptional customer service to ensure a seamless onboarding experience. The Intake Coordinator will also work closely with internal teams to ensure smooth operations and process improvements.
Qualifications
Access to wifi/internet • smartphone • laptop ☑
- ️Communication skills to professionally interact with clients and internal stakeholders
- .Experience in Case Management to effectively coordinate and oversee client processes
- .Exceptional organizational and time-management skills with attention to detail
- .Proficiency in standard office software and database systems
- .experience in a related field is preferred
- .Ability to work in a fast-paced environment and collaborate with a dynamic team