Infrastructure Manager

Position Title:

Infrastructure Manager

Reports To:

Sr. Director of IT

Division:

ABMNA

FLSA Status:

EXEMPT

Department:

IT

Grade:

5

Position

Objective:

This role will ensure reliable, secure, and scalable technology operations across on premises and cloud environments.  They will lead a team of technical experts in systems, network, and user experience to drive continuous improvements and monitoring. This role defines and executes network, systems, and Microsoft product strategies that support business productivity and digital workplace transformation.

RESPONSIBILITES:

Infrastructure Operations & Reliability

• Oversee day to day operations of on premises and cloud environments
• Ensure systems are reliable, secure, scalable, and monitored effectively
• Lead lifecycle planning for servers to be migrated to Azure
• Ensure infrastructure aligns with organizational needs and growth plans.

Associate Support & Digital Workplace Experience

• Partner with the Central Support Desk and improve SLA performance
• Map proactive support models for M365, Teams, SharePoint, and conference room technology
• Monitor device performance, compliance, and security
• Manage the migration of legacy servers to modern infrastructure

Manage Infrastructure Projects

• Lead planning and execution of upgrades, migrations, and new technology deployments.
• Coordinate with cross functional teams to ensure smooth implementation.
• Track project timelines, budgets, and deliverables to ensure successful outcomes.

Vendor and Resource Management

• Evaluate, select, and manage relationships with hardware, software, and service vendors.
• Negotiate contracts and ensure service level agreements (SLAs) are met.
• Optimize resource allocation, including budgeting for infrastructure investments.

A COMBINATION OF

THE LISTED SKILLS AND

KNOWLEDGE IS

PREFERRED

• Deep understanding of servers, networking, storage, and virtualization technologies
• Knowledge of cloud platforms (Azure, AWS, GCP) and hybrid environments
• Proficiency in monitoring tools, automation, and infrastructure as code concepts
• Ability to lead technical teams and mentor engineers
• Strong decision making and prioritization skills
• Conflict resolution and performance management capabilities
• Ability to diagnose complex infrastructure issues quickly
• Capacity to track trends and optimize performance
• Strategic thinking to align infrastructure with business goals
• College degree or trade certification required

• Additional Requirements:
  • Strong problem solving skills and attention to detail.
  • Ability to drive change and influence stakeholders at various levels within the organization

working conditions

• Normal office environment. 
• Hybrid Schedule

other factors

• Some travel required, 15%