Operations Manager

We’re growing fast at Aayka Fashion and looking for someone amazing to join our team in NYC! If you’re passionate about South Asian fashion, love creating structure out of chaos, and get excited about building systems and using new tech to make things run better - this role is for you.
Operations & Fulfillment Associate (Full-Time, In-Person – NYC)

📍 New York, NY (Midtown)

About Aayka Fashion

Aayka Fashion is a fast-growing South Asian fashion label based in New York City. We bring elevated, contemporary South Asian design to the modern wardrobe — and we’re pioneering rental-as-a-service for our collection. Clients can rent directly from our NYC showroom, enjoy personalized styling consultations, and experience the joy of luxury South Asian fashion without the full purchase commitment.

We’re a small, dynamic team building the future of South Asian fashion — and we’re looking for a passionate, organized, and tech-savvy operator to grow with us.

The Role

We’re hiring a self-starter to own and evolve Aayka’s day-to-day operations: fulfillment, customer service, inventory management, and process improvement.

This is a full-time, in-person role based at our NYC showroom. Perfect for someone who thrives in a start-up environment, loves solving problems, and wants to help shape how a brand operates from the ground up.

What You’ll Do

• Manage the end-to-end fulfillment process: orders, inventory, returns, shipping, and vendor coordination.
• Deliver exceptional customer service, both in person and online.
• Implement and optimize tech tools — help introduce systems (inventory management, CRM, scheduling) that streamline operations.
• Create and improve SOPs and workflows to support a growing rental business.
• Track and report on key operational metrics (turnaround times, customer feedback, fulfillment accuracy).
• Keep our showroom and back-of-house organized and efficient.
• Collaborate closely with our stylist and creative teams to ensure an exceptional customer experience.

Who You Are

• Based in New York City and available in-person daily.
• 2 years’ experience in operations, fulfillment, retail logistics, or customer service (fashion background a plus).
• A problem-solver and self-starter — excited to implement new technology and improve how things run.
• Passionate about South Asian fashion and eager to be part of a brand redefining it.
• Highly organized, detail-oriented, and reliable with a strong customer-first mindset.
• Comfortable in a fast-paced, high-growth start-up environment.