What are the responsibilities and job description for the Customer Service Technician position at Aarons Sales & Lease?
CUSTOMER SERVICE TECHNICIAN (CST)
Aspirational Statement
Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.
As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.
Description
Aaron’s provides a fun and positive environment for our associates and a place where building relationships with our customers is key! As a Product Technician, you’ll serve as Aaron’s ambassador, upholding our commitment to excellence by working directly with our customers in a professional manner while delivering top quality products and services. You will receive expert training on all the latest model products from electronics to furniture to appliances. Additional responsibilities include merchandise handling, such as: loading, securing, delivering, set up, troubleshooting and demonstrating. Reviewing lease agreements with the customer is occasionally required. As an Aaron’s Product Technician, the difference is personal and your ability to build strong relationships with customers is critical to our success. Connect with Aaron’s today and see what we have to offer!
Job Duties
Customer Deliveries
Ensure all merchandise is clean and in operating condition prior to delivery
Load, secure and protect product in delivery vehicle and safely transport merchandise
Ensure delivery schedule is followed
Product Installation & Education
Offload, install and demonstrate merchandise to achieve maximum customer satisfaction
Merchandise Returns, Service Calls & Product Refurbish
Perform routine service calls, product exchanges and assist with merchandise returns
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Showroom & Warehouse
Assist in maintaining the showroom floor and store’s warehouse
Additional duties
Occasional collections assistance
Assist in field marketing programs
Job Requirements
Strong technical skills or working knowledge of electronic products
Position routinely requires lifting, loading, and “dollying” heavy merchandise
Maintain professional appearance
Good communication skills
Good driving skills and the ability to legally operate the Company truck
Position sell plus license and background requirements
As a Product Technician at Aaron’s, you will have access to a comprehensive benefits package that includes:
All Product Technicians must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s and comply with the Aaron’s Driver Qualification Policy. A drug screening and criminal background investigation with job performance reference check are also required.
EEOC Statement
Aaron’s is an Equal Opportunity Employer
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Benefits:
Health Insurance, Vacation & Paid Time Off, Employee DiscountsSalary : $17 - $18