Customer Accounts Manager

Job Title: Customer Accounts Manager The Customer Accounts Manager manages the Renewals Department, which is responsible for the renewal payment process. Responsible for achieving company goals in revenue, renewals, and write-off percentages. Duties and Responsibilities:

• Acquisition and Maintenance of Customers

• Protect Company assets

• Direct immediate contact with all Customers who have not renewed their lease agreement(s), both in the field and on the phone

• First up to help set and achieve daily, weekly, and monthly revenue and renewal goals

• Act as a Customer counselor who resells the benefits of timely lease agreement renewal payments

• Monitor and recommend payment frequency and renewal-date changes to the General Manager based on a Customer’s payment history

• Document all Customer appointments and maintain updated Customer information in the store computer system

• Monitor the accuracy of Customer classifications according to Customer payment history and habits

• Recommend the use of components from the Account Tool Belt to the General Manager for endorsement

• Supervise, develop, and schedule the activities of Customer Account Advisers

• Responsible for closing lease agreements per policy as second up to the GM

• Update renewals goal board daily

• Facilitate returns authorized by GM

• Clean and certify merchandise in the Quality Assurance Center for all items personally returned

• Safely operate company vehicle

• Complete and maintain truck maintenance sheet weekly and route sheets daily

• Other tasks as assigned by management Education and Experience:

• High School diploma or equivalent preferred Required Skills:

• Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds

• All skills necessary to effectively perform all functions in the store

• Good communication and interpersonal relationship skills

• Strong telephone skills and etiquette • Good organizational skills

• Professional groomed appearance

• Good driving skills

• Ability to work schedule of budgeted hours varying from 8AM to 9PM Satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License, and compliance with the Company’s Driver Qualification Policy

Edit jobStatus: OpenView public job page

DetailsCreated:August 16, 2021Views:24Candidates:1 totalAdd a candidateFind candidates

Budget
Job Budget:Not sponsoredSponsor job

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $16