What are the responsibilities and job description for the Customer Accounts Advisor position at Aarons Sales and Lease?
Company Description
he Aaron's Company, Inc. is a leading, Atlanta-based omnichannel retailer founded in 1955 that offers lease-to-own and retail purchase options for furniture, electronics, appliances, and home goods. Operating over 1,000 company-operated and franchised stores in 47 states and Canada, plus its e-commerce site, Aarons.com, it specializes in serving customers with flexible payment plans.
Role Description
This is a full-time, on-site role for a Customer Accounts Advisor
The salary range for this role is$17.00 to $18.00 per hour/annually*. This position is also eligible for incentive pay based on performance.
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
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Qualifications
- Strong Customer Satisfaction skills with a track record of ensuring positive client experiences
- Proficiency in Customer Contact and Client Counseling to effectively understand and address customer needs
- Excellent Communication and Customer Support skills to build and maintain relationships with customers
- Ability to thrive in a fast-paced environment and provide solutions to meet customer requirements
- Experience in a customer service or account management role is a plus
- High school diploma or equivalent; additional education or certifications in customer service is advantageous lot
Salary : $17 - $18