Collections Customer Service Representative

Job Title: Customer Accounts Advisor

Job Family: Company Stores

FLSA Status: Non-Exempt

Job Code: 076

Date Created/Updated: Dec. 2016

Summary: The CAA is responsible for assisting the Renewals Department in lease agreement renewal.

Duties and

Responsibilities:

• Acquisition and Maintenance of Customers
• Protect Company assets
• Direct immediate contact with Customers who have not renewed their Lease agreement(s)

both in the field and on the phone

• Act as a Customer counselor who resells the benefits of timely lease agreement renewal

payments

• Assist in setting and achieving daily, weekly, and monthly revenue and renewal goals
• Document all Customer appointments in the store computer system
• Maintain updated Customer information
• Assist with merchandise returns and Customer deliveries as directed
• Perform responsibilities of the Customer Account Manager when directed
• Safely operate company vehicle
• Load, secure, and protect product in company vehicle
• Clean and certify merchandise in the Quality Assurance Center for all items personally

returned

• Complete and maintain vehicle maintenance sheet weekly and route sheets daily
• Assist the Sales Team as needed
• Other tasks as assigned by management

Education and

Experience:

• High school diploma or equivalent preferred

Required Skills: Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds

• Good communication and interpersonal relationship skills
• Strong telephone etiquette
• Good organizational skills
• Professional groomed appearance
• Good driving skills
• Ability to work schedule of budgeted hours varying from 8AM to 9PM
• Satisfactory MVR (driving record), D.O.T. physical/certification in states that require it,

drug screen, criminal background investigation with job performance reference check and

required testing, a valid Driver’s License, and compliance with the Company’s Driver

Qualification Policy

Job Type: Full-time

Pay: $12.25 - $13.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $12 - $13