Technology Administrator Lead

Location: Jacksonville, FL
Position Type: Full-Time, Permanent

Position Summary

We are seeking an experienced Technology Administrator Lead to oversee and support enterprise IT infrastructure and technology operations in Jacksonville, FL. This position is responsible for ensuring the reliability, security, and performance of network, server, cloud, and end-user computing environments while providing technical leadership and support across multiple locations. The ideal candidate is a hands-on technology professional with strong infrastructure experience, leadership skills, and a commitment to delivering exceptional customer service.

Key Responsibilities

• Lead the day-to-day administration, maintenance, and support of IT infrastructure, including Windows Servers, Active Directory, Microsoft 365, Azure cloud services, networking, and endpoint systems.
• Monitor system performance, availability, and security to ensure optimal business operations.
• Install, configure, maintain, and upgrade hardware, software, and infrastructure components.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and related technologies.
• Manage Active Directory and Entra ID environments, including user provisioning, permissions, group policies, and access controls.
• Implement and maintain IT policies, standards, and best practices.
• Coordinate infrastructure upgrades, technology deployments, system migrations, and other IT projects.
• Troubleshoot and resolve complex technical issues involving servers, networks, cloud services, and end-user devices.
• Collaborate with business leaders and cross-functional teams to develop and implement technology solutions that support operational objectives.
• Manage technology vendor relationships, service agreements, and support contracts.
• Provide technical leadership, mentoring, and guidance to IT support personnel and junior administrators.
• Support cybersecurity initiatives, vulnerability remediation, data protection, backup solutions, and disaster recovery planning.
• Maintain accurate documentation of systems, configurations, procedures, and technology assets.
• Support a geographically dispersed user community through remote support technologies and occasional onsite assistance.
• Travel to remote locations as necessary to support IT operations, technology deployments, infrastructure projects, and business requirements.
• Participate in after-hours maintenance activities and respond to critical outages or business-impacting incidents when required.
• Stay current with emerging technologies and recommend improvements that enhance efficiency, security, and reliability.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education and experience.
• Minimum of 5 years of experience in Systems Administration, Network Administration, or Infrastructure Support.
• Minimum of 3 years of experience in a Lead, Supervisory, or Senior Technical role.
• Strong experience administering:
• Microsoft 365
• Microsoft Azure
• Active Directory and Entra ID
• Windows Server environments
• Network infrastructure including switching, routing, VPNs, and wireless technologies
• Knowledge of cybersecurity best practices, vulnerability management, and disaster recovery planning.
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple priorities effectively.
• Valid driver's license and ability to travel as needed.

Preferred Qualifications

• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certifications
• CompTIA Network
• CompTIA Security
• Cisco CCNA or equivalent networking certification
• Experience supporting multi-site or geographically dispersed operations
• Experience with endpoint management platforms, virtualization technologies, and cloud infrastructure

Physical Requirements / Work Environment

The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this position.

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
• Regular use of computers, mobile devices, and standard office equipment.
• Ability to sit, stand, walk, bend, reach, and move throughout office and operational facilities.
• Ability to occasionally lift and transport IT equipment weighing up to 40 pounds.
• Primarily office-based environment located in Jacksonville, FL.
• Position requires support of users and systems located across multiple facilities through remote management tools, phone, email, and onsite visits.
• Ability to work independently with minimal supervision while supporting a distributed workforce.
• Occasional travel to remote locations may be required.
• May require work outside normal business hours to support technology deployments, maintenance windows, and emergency response activities.

Benefits

• Competitive salary commensurate with experience.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Professional development and certification opportunities.

Career growth in a collaborative and technology-focused environment.

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• System/Network Administration or Infrastructure Support: 5 years (Required)
• Lead or Senior Technical Role: 3 years (Required)

Location:

• Jacksonville, FL 32219 (Preferred)

Ability to Relocate:

• Jacksonville, FL 32219: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $90,000 - $110,000