What are the responsibilities and job description for the Automotive Service Manager position at AAMCO Transmissions and Total Car Care?
Employment Type: Full time
Our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering to company policies and procedures.
Position Responsibilities:
· Meeting and greeting customers
· Managing technician workflow
· Recommending services to customers
· Ordering parts and inventory
· Keeping customers updated on the status of their vehicles' repairs
· Managing and tracking lead counts as well as customer satisfaction ratings
· Generating and closing sales
· Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product
What We Offer:
· Competitive Compensations package
· Ongoing training and field support
· Daytime work hours
· Paid time off
· Growth opportunity
JOB REQUIREMENTS
· Minimum of 5 years of Customer Service experience. Transmission sales is a big plus.
· Excellent one time closing skills
· Strong commitment to customer service and relationship building
· Ability to communicate and use interpersonal skills at a sustained high level
· Capable of multi-tasking and executing in a fast paced environment
· Honest, goal-oriented and energetic team player
· Must have valid driver's license