What are the responsibilities and job description for the Client Support Representative position at AAkron Rule Corp?
The Client Support Representative plays a critical role in ensuring a high level of service and satisfaction for AAkron Line clients. This position requires a detail-oriented, dependable individual who can manage a high volume of client interactions while maintaining accuracy and professionalism. The ideal candidate will be proactive, thorough, and capable of upholding company standards in all client-facing communications.
In this role, you’ll get to:
- Assisting clients promptly and professionally via phone and email.
- Following up on client emails, inquiries, and service requests in a timely manner.
- Managing and monitoring orders with follow-ups to ensure timely processing.
- Responding to questions from production teams and internal departments related to client orders.
- Completing and submitting claim forms thoroughly for any problem orders.
- Answering questions related to product information, including items listed on the company website.
- Providing coverage for other Client Support Representatives during absences, including monitoring emails and orders.
- Performing spot checks on orders to verify they are progressing through the workflow.
- Completing special quote forms as needed for custom or non-standard pricing requests.
- Documenting all client interactions in tracking notes with accurate and complete information following each client interaction.
- All other duties assigned.
A high level of accountability, consistency, and communication is expected in this position.
We are looking for people who:
- Experience in the promotional products industry is a plus.
- High School Diploma or equivalent
- 3-5 years of experience in a call center or customer support environment
- Proficiency in Outlook and Excel.
- Strong problem-solving skills with a passion for finding effective and creative solutions.
- Self-driven and motivated to continuously learn and grow.
- Comfortable working in a fast-paced, team-oriented environment.
- Flexible and able to adapt quickly to shifting priorities and customer needs.
- Excellent verbal and written communication skills with a clear, professional tone.
- Strong multitasking abilities and attention to detail.
The salary/hourly range indicated in this posting represents a reasonable estimate of the salary range for this position. Actual salary will vary depending on non-discriminatory factors such as experience, knowledge, skills, abilities, education, shift differential, and location.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
Education:
- High school or equivalent (Required)
Experience:
- Call Center or Customer Support: 3 years (Required)
Work Location: In person
Salary : $18 - $22