What are the responsibilities and job description for the Customer Service position at Aag?
The Customer Services Representative is responsible for the increase in customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely and meaningful information and prepares them to fully utilize and maximize the benefits of their KP coverage.
AAG Inc is also looking for a part-time Administrative Asst with Logistics Experience The positions requires but is not limited to dispatching, securing loads, data entry, filing etc.
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Essential Functions:
- Available to handle member inquiries.
- Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues.
- Responds with empathy to complaints and concerns from members concerning Health Plan benefits, account status, payment history and medical services.
- Documents according to procedure.
- Follows established procedures to meet customer/member needs.