Member Engagement Coordinator - Americas

AACSB is the global standard-setting body for business education, strengthening the world’s business schools through accreditation, thought leadership, and transformative learning.  

With more 2,000 member organizations and more than 1,000 accredited business schools in over 100 countries and territories. AACSB is committed to achieving positive societal impact through business education. Synonymous with the highest standard of excellence since 1916, AACSB leads with its core values: members first, inclusivity, global unity, excellence, and curiosity. 

As the Member Engagement Coordinator - Americas, you provide administrative and membership team support for the membership functions for their region. This role involves administrative, operational, and logistical support to ensure seamless execution of member engagement activities. The MEC will provide administrative support to the Americas Membership team and will support and promote AACSB’s networking communities and affiliate group activities. The MEC reports to the Vice President, Americas Growth & Engagement.

Essential Duties & Responsibilities: 

• Collaborate and support the VP of Americas Growth & Engagement and the Member Community Manager to facilitate member community events, meetings and communications, ensuring they align with AACSB’s strategic goals. Assist with the recruitment and onboarding of new networking community members and chairs. Assist in developing engagement strategies to foster volunteer satisfaction and retention.
• Ensure that membership data in the CRM system is accurate, up to date, and complies with data governance standards. Maintain and update membership data in the CRM system and track records. Run reports and pull data from the CRM for the Membership team. 
• Proficiently use AACSB’s systems, including but not limited to, Customer Relationship Management (CRM) system, Monday.com, Microsoft 365 and other technologies as needed.  
• Respond to daily inquiries and troubleshoot minor concerns or issues, escalating significant concerns to the appropriate team member. 
• Schedule and coordinate meetings and outreach events as appropriate. Make travel arrangements and handle expense reporting timely for the Vice President. Process invoices and expense reports. Performs other administrative specialist tasks as needed to support the Americas membership team.
• Prepare presentations and materials relating to AACSB International to be used during outreach activities and external events. Maintain accurate records and documentation of networking community activities and volunteer participation. 
• Monitor and manage the membership mailbox, routing inquiries or responding timely and directly where appropriate. Send communications to members as appropriate.
• Communicate system or process-related concerns or opportunities to the regional Member Engagement Manager (MEM) and/or Director of Membership and Affiliates and is responsible for updating regional operational practices in alignment with standard operating procedures. 
• Perform duties in accordance with AACSB International’s Mission and Values.

Qualifications

·      Fluency in the English language

·      Three (3) years as an administrative specialist for a director or higher-level leader

·      Associates degree in a business-related field

·      Proficiency in MS 365 (Excel, Word, PowerPoint, Outlook, Teams)

·      Excellent written and verbal communication skills

Preferred Qualifications

·      Fluent in Portuguese and/or Spanish

·      5 years of administrative specialist support

·      Prior experience working for a membership association and/or in higher education

·      Bachelor’s degree in a business-related field

·      Prior experience working with a Customer Relationship Management system (CRM), such as Salesforce

·      Experience working with cross-functional and/or global teams

Why join AACSB? 

AACSB takes pride in its engaging and inclusive work environment that promotes collaboration and individual development. Our employees say AACSB’s benefits, location, flexible work, and their colleagues are the primary drivers that attract and keep them with the organization. 

Benefits

We’re proud to offer a competitive benefits package designed to support your well-being—personally and professionally. Benefits include generous paid vacation, sick, and holiday time; health, dental, and vision coverage; a 403(b) retirement plan; short- and long-term disability; life insurance; a wellness allowance; tuition reimbursement; and a hybrid work environment.