DV Shelter Support

Job purpose

The Shelter Support staff is responsible for maintaining a safe and supportive environment for shelter residents. This position assists with in-person response, shelter operations, responds to crisis calls, and general administration

Duties and responsibilities

• Provide support and advocacy to residents, including crisis counseling and safety planning.
• Answer the 24-hour crisis hotline, conducting intakes and offering referrals.
• Transport residents to and from scheduled appointments.
• Assist shelter residents with daily living activities, orienting them to the use of shelter facilities and appliances.
• Assist shelter residents with move-in and exit process, complete intake/exit paperwork, and review shelter policies. 
• Document and maintain client records per appropriate standards and regulations.
• Organize indoor and outdoor group activities for shelter residents. 
• Perform daily operational tasks, including light cleaning, restocking supplies, and managing donations.
• Complete other duties and related projects as assigned.

Qualifications

• Demonstrated ability to effectively perform the responsibilities outlined above.

Education & Experience:

• Highschool Diploma or equivalent required.
• Completion of, or ability to complete the California state mandated 40-hour Domestic Violence Assistance training.
• Six months or more customer service experience in an office setting.
• Previous experience working in a shelter environment or with survivors of gender-based violence or trauma is preferred. 

Knowledge, Skills, & Abilities:

• Ability to work independently. 
• Experience using Microsoft Office. 
• This position may require driving. A valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability policies.
• Fluent in spoken and written English required; Bilingual skills in a second language (particularly Spanish, Mandarin, Vietnamese) desired but not required.

Competencies:

• Ability to communicate well with people of diverse cultural professional and experiential background  
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.

Working conditions

This job requires you to be in the community. Work is often conducted in a confidential shelter environment. Basic safety precautions and use of protective clothing or gear may be required. Driving is essential to the function of this job. Working with survivors of human trafficking and intimate partner violence may increase exposure to secondary trauma.  Evening and weekend work is required.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is required to regularly sit for extended periods of time; and regularly operate a computer and use manual dexterity for tasks such as keyboarding. The job requires continuous sedentary physical effort of lifting and carrying objects weighing up to 5 lbs. The mental demands of the job include comprehension, reasoning, decision making, organizing, reading, writing, and resilience.

AACI is an Equal Opportunity Employer

Salary : $22 - $26