Branch Manager

POSITION SUMMARY

BRANCH MANAGER

AAC Credit Union is a 5-Star Rated Credit Union. Come join an awesome team in a supportive work environment where you will be recognized and feel appreciated!

POSITION SUMMARY

The Branch Manager serves in the leadership role for the branch. Oversees all general branch functions, maintenance, and people. Leads branch in sales and growth.

QUALIFICATIONS

- Team Management - 3 years (required)

- Banking experience - 3 years (required)

- Lending experience (preferred)

- Sales (preferred)

Team Role/Skills for Success:

This is not a complete statement of all duties, responsibilities, and performance measurements. It contains the facts necessary to evaluate the position fairly.

· Member Service: Provides the highest level of member service setting the example for team. Provides excellent follow-through to all member inquiries in person, by phone, or electronically. Works to resolve complaints and builds long term member relationships. Meets with new members. Ensures all staff is delivering excellent service to every member.

· People Management: Assists and oversees the training of all branch staff in products and services, procedures, policies, and promotions. Assists with recruiting and hiring, completes performance reviews, schedules branch including vacations to ensure proper branch coverage. Responsible for leading team, coaching, and disciplinary action when needed.

· Team Building: Meets with team regularly to coach and reinforce the AAC mission to provide the best in member care. Coaches employees individually with a mind toward making each team member successful. Fosters open communications between all branches.

· Building Maintenance: Oversees the general condition of branch facilities contacting proper vendors when service is needed. Reports needed repairs in a timely manner. Always keeps the branch clean and orderly.

· Sales: Builds relationships with members by listening to member needs and regularly suggesting products and services that will help them. Always listens for opportunities to cross-tell and is growth minded. Knowledgeable in all credit union products and services and the benefits of each. Participates in credit union promotions.

· Procedures: Oversees the accuracy and compliance of all transactions conducted at the branch. Understands and implements operational policies and procedures. Ensures all safety and security practices are adhered to.

· Branch Growth: Participates as a team in promotions and pursues branch growth and goals. Displays a positive, helpful attitude toward teammates. Is a dependable teammate, arrives on time and is always ready to help members.

· Lending: Acts as the branch senior lender meeting all requirements of Loan Specialist. Works with member applications in person, by phone, email and online. Processes loans accurately and in a timely manner. Provides excellent service and prompt follow-up. Knows and adheres to all loan policies and regulations. Oversees loan department at respective branch. Seeks to grow lending relationships.

· Community Development: May participate in community and business partner events positively representing AAC and promoting products and services.

· Professionalism: Interacts with members and co-workers in a professional manner, represents the credit union in a positive manner, displays coachable attitude, remains calm and confident in stressful situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and sit for periods of time, walk, use hands and fingers to handle money/devices/office machinery, reach, bend, stoop, lift, speak on telephone and in person, hear on telephone and in person, see up close and at a distance, view computer screens.

Why Join Us

At AAC Credit Union, you’ll be part of a supportive team that values integrity, collaboration, and member service. We offer opportunities to grow professionally while making a meaningful impact on our members and community.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person