What are the responsibilities and job description for the Defensive Driving Instructor position at AAA WCNY?
At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
- Medical, Dental, Life and AD&D Insurance
- Flexible work schedules
- Pre-Tax & Roth 401(k) plan with company match
- Health Spending Accounts with company contribution & Flexible Spending Accounts
- Company Paid Short-term & Long-term disability
- Paid time off
- Tuition reimbursement & company-paid training programs
- FREE AAA membership & travel / product discounts
- Paid Volunteer Time Off
Job Responsibilities
| 25% | Job Knowledge - Effectively utilize AAA systems, following established policies and guidelines. Understand and utilize established driving curriculum and training techniques. Keep informed of traffic safety and DMV regulations. |
| 25% | Communication - Provide engaging and friendly member service. Deliver established 6-hour Defensive Driving curriculum to students. Give clear, thorough instructions to students to ensure understanding of curriculum. Give feedback to students on course progress. Provide teaching availability to admin staff. Communicate with admin staff regarding schedule changes for upcoming available classes. |
| 25% | Customer Service - Understand AAA products and services to ensure quality customer service. Resolve customer concerns using problem solving skills. Demonstrate AAA Core Values in every customer interaction. |
| 25% | Operations - Plan, prepare and teach established curriculum to students. Encourage student involvement during class time. Responsible for class administration, including the collection of required DMV forms, and distribution of course materials, completion certificates, and student sign-in sheets. Ensure that student course completion certificates are accurate and neat. Must be able to use PowerPoint when conducting the course. |
Job Specific Requirements
- Ability obtain and maintain 40-hour certificate as required by NYS DMV.
- Must be able to pass a Club and DMV background check.
- General knowledge of existing AAA Driver Programs.
- Extensive knowledge of traffic safety/traffic laws.
- Ability to effectively teach curriculum and gain understanding from students.
- Strong verbal and writing skills required.
- Ability to effectively interact with members and customers.
- Available to conduct 2-4 classes per month, based upon department needs
- Communicate availability for class assignments at least on a monthly basis
Physical Requirements
- Must be able to sit for extended periods and have full range of motion allowing you to bend neck in downward position, bend and twist at the waist
- Must be able to differentiate between colors
- Must be able to lift, push, pull a maximum of 50 pounds (Tires, Batteries for Instruction)
Starting pay range: $25.00 per hour
Salary : $25