What are the responsibilities and job description for the Senior Training Specialist (Insurance) position at AAA Washington?
Senior Training Specialist (Insurance)
About AAA Washington!
At AAA Washington we equip our members with trusted service and expertise to confidently travel through life. We are committed to serving our members with integrity, innovation, and care. Our people are at the heart of our success, and we strive to create a workplace where individuals feel supported, valued, and empowered to do their best work.
We encourage applicants from all backgrounds, experiences, and abilities to apply.
Why You’ll Love Working Here
At AAA Washington, we offer:
Meaningful work with real impact
Competitive pay and comprehensive benefits
Opportunities for growth, learning, and career development
A collaborative, respectful, and inclusive culture
Hybrid work opportunities
Position Summary
The Senior Training Specialist is responsible for developing, implementing, and delivering blended learning solutions to meet the training needs of our insurance team. Combining deep expertise in Property & Casualty Insurance with a balance of technical knowledge and training excellence, this role is critical to supporting operational efficiency and a culture of continuous improvement.
This position is ideal for someone who thrives in a collaborative environment and takes ownership of learning outcomes.
What You’ll Do
Core Responsibilities
Develop, design, and implement department training curriculum.
Deliver new hire and ongoing training programs to employees.
Oversee desk audits of employee practices and procedures and collaborate with leaders to determine training resources necessary to support improvement endeavors.
Perform gap analysis for department training needs.
Work in tandem with department leaders to ascertain new training components for new product launches.
Customer / Stakeholder Support
Serve as a coach and mentor to training specialists in the department
Collaborate with employees to assess training needs for new initiatives.
Process, Quality, and Collaboration
Assess quality of training by using data and metrics to determine ROI on training programs.
Collaborate with leadership to review and test new product, system, and procedure implementation.
Develop and implement process improvements and efficiencies for training.
Contribute to key performance metrics, service levels, and operational plans.
Culture and Values
Demonstrate behaviors aligned with AAA Washington’s mission, values, and standards
Foster a respectful, collaborative, and inclusive work environment
What Success Looks Like
Consistent delivery of accurate, high-quality work
Positive feedback from customers and internal partners
Strong performance against KPIs and service expectations
Effective collaboration and communication
Demonstrated reliability, accountability, and professionalism
Minimum Qualifications
Bachelor’s degree (BA) in business or similar field or equivalent experience
3 years’ training experience in insurance
Active WA State Property & Casualty and Life & Disability Insurance license
Preferred Qualifications
Possess knowledge of relevant industry trends, competitors, and leading customer strategies preferred
3 years’ experience working in industry technology, desktop publishing, or eLearning platforms preferred
Knowledge, Skills, and Abilities
Technical aptitude in systems and process improvement.
Skill in working as part of a team, collaborating with colleagues, establishing rapport, and gaining the trust of others.
Ability to communicate clearly and professionally both verbally and in writing, including effective use of listening skills.
Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
Able to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes.
Willing to take extra measures and independent action to solve problems and get work done when the situation calls for it.
Capable of mentoring, motivating and guiding others toward both individual and organization goals.
Highly effective facilitation and project management skill sets.
Compensation, Work Location, and Benefits
Location: Bellevue, WA (Hybrid)
Pay Range: $80,168.40-$90,372 annually
Employment Type: Full Time
We offer a competitive total rewards package, which may include:
Medical, dental, and vision coverage
Paid time off and paid holidays
Retirement plan with employer match
Life and disability insurance
Flexible spending accounts
Professional development and training
Wellness and employee assistance programs
AAA Premier RV Membership for members of your household
Work Environment and Physical Requirements
Hybrid work environment
Standard office or operational environment
Ability to remain seated or active for extended periods, as required
Regular use of computer, phone, and office or operational equipment
Additional Information
Equipment Used: Laptop, mobile phone, virtual technologies.
Travel: Occasional travel may be required.
Equal Employment Opportunity Statement
AAA Washington is an equal opportunity employer. We are committed to providing reasonable accommodation to individuals with disabilities and ensuring an inclusive hiring process.
Salary : $80,168 - $90,372