What are the responsibilities and job description for the Project Coordinator position at AAA Service Plumbing, Heating, Electric?
Description:
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.
What’s in it for you?
- Competitive Compensation: $60,000/year PLUS BONUSES!
- Get paid weekly! Every Friday is payday!
- Medical premiums including dental, vision and life insurance for you AND your family.
- Company Matched 401K.
- Paid holidays in addition to accrued Paid Time Off.
- Ongoing technical and developmental training to further your career.
Responsibilities
- Serve as the primary point of contact for financing, VP calls, and payment coordination.
- Order and verify all equipment, materials, and subcontractor availability prior to scheduling.
- Ensure permits are pulled and scheduled with the customer.
- Confirm financing is processed, payment details are accurate, and all pre-installation requirements are complete.
- Coordinate with warehouse and dispatch to schedule installation crews once all details are verified.
- Submit rebate paperwork and complete HVAC equipment registrations within 3 business days of installation.
- Enter accounts payable invoices and complete job costing.
- Track, schedule, and close out permits after inspections are completed, including rescheduling as needed.
- Conduct customer “happy calls” within 48 business hours of job completion.
- Provide ongoing customer support and assist with inbound calls as needed.
- Finalize jobs by ensuring all appointments are completed, documentation is accurate, and invoices are fully processed.
- Verify financing and payment information aligns with completed work.
- Ensure all materials, purchase orders, and job details are accurately entered; follow up with technicians as needed.
- Apply appropriate job tags and complete final customer communications.
- Manage jobs on hold by scheduling follow-ups, reviewing technician notes, ensuring invoice accuracy, and coordinating fund transfers when necessary.
- Other job duties as assigned.
- Experience working both independently and in a team-oriented, collaborative environment.
- At least two years of Customer Service or related experience.
- 3 years of scheduling, planning, and/or coordination experience.
- Strong written and oral communication skills.
- Strong ability to prioritize.
- Strong Attention to Details.
- Ability to follow through with tasks and complete them on time.
Salary : $60,000