What are the responsibilities and job description for the Inside Sales Representative position at AAA Service Plumbing, Heating, Electric?
Description:
At AAA Service, we're more than a home services company, we're a team committed to delivering exceptional service while investing in our employees' success. Since 1983, we've earned the trust of thousands of homeowners through quality workmanship, integrity, and outstanding customer care. We offer a supportive, family-oriented culture, opportunities for career growth, and a workplace where hard work is recognized and rewarded. Join a company where you can build a long-term career and make a meaningful impact every day.
What’s in it for you?
- Competitive hourly rate plus bonus incentives based on performance.
- Health, dental, and vision insurance for you AND your family!
- Generous 401K with company match.
- Paid time off, Vacation and Holidays.
- Company training and development opportunities to advance your career.
- Team-oriented, positive company culture.
Key Responsibilities
- Follow up on unsold leads and service opportunities to convert them into booked jobs.
- Communicate with customers via phone, text, and email to recommend solutions and close sales.
- Present service options and explain pricing, scope of work, and available financing.
- Maintain accurate and up-to-date records in CRM or dispatch software (e.g., ServiceTitan).
- Coordinate with dispatch, technicians, and project managers to ensure smooth scheduling.
- Meet or exceed individual and departmental sales goals.
- Deliver exceptional customer service and represent the company professionally at all times
- Other job duties as assigned.
- High school diploma or GED (some college or trade experience is a plus).
- 1–2 years of inside sales, customer service, and call center experience preferred.
- Strong communication and persuasion skills, both verbal and written.
- Proficient with CRM or service software (e.g., ServiceTitan, Salesforce, or similar).
- Detail-oriented with strong organizational and multitasking abilities.
- Able to work in a fast-paced, goal-driven environment.
- Flexibility to work evenings or weekends as needed.