What are the responsibilities and job description for the AAA Roadside Service Technician position at AAA Central Penn?
At AAA Central Penn Be the Hero Behind the Scene!
Love helping people but lack automotive experience? We have got you covered - bring your people skills and we will handle the training!
AAA Central Penn is looking for a Customer Service-Oriented Service Technician to join our Automotive team. Service Technicians help our members whose cars have decided to "take a nap" along the road.
This role is considered Essential Duty Personnel, which means you are the one we count on when it matters most. You will work as scheduled—including weekends and holidays—rain, snow, or shine!
We are currently hiring for second shift positions based out of our Harrisburg and Lancaster locations. If you are ready to take on a role where reliability and leadership truly make a difference, we would love to have you on our team!
Perks & Benefits You’ll Love
- Generous, front-loaded Paid Time Off (PTO); no need to wait until you’ve accrued PTO.
- 1 personal day.
- 8 paid company holidays including Christmas Eve and New Year’s Eve.
- Medical, Dental, and Vision benefits.
- Health Savings Account (with employer contribution) and Flexible Spending Account options.
- 401(k) with up to 6% company matching, plus you are fully vested upon your first contribution.
- Life Insurance and Long Term Disability at no out of check cost to our team.
- Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events.
- Tuition Reimbursement.
- Free AAA Premier Membership.
- Discounts and perks including travel, branch services, car batteries, and more!
How You Will Contribute to Our One of a Kind Work Culture
- Perform roadside assistance like on-scene evaluations, unlocking vehicles, changing flat tires, delivering fuel, and fixing minor issues (yes, even replacing windshield wipers!).
- Handle battery services—test, diagnose, prep, install, explain warranties, and complete documentation like a pro.
- Help customers understand their service options and introduce them to all the great AAA Central Penn products and services.
- Make smart decisions independently while following company policies and AAA Quality Standards.
- Report any defects or concerns promptly to your supervisor.
- Maintain your assigned vehicle and tools, inspect equipment daily, and ensure safety systems are good to go.
- Provide positive, professional, and empathetic experiences every time—urgency and care matter!
What You’ll Bring to the Team:
- A high school diploma or equivalent.
- A clean driving record and a valid Pennsylvania driver’s license—safety first!
- Previous customer service experience and a genuine passion for helping people in need.
- Clear, confident communication—whether in person, on the phone, or online.
- A flexible, can-do attitude and a love for learning new things every day.
- Tech-savvy skills to navigate our systems with ease.
- A go-getter mindset that keeps you motivated and ready for action.
- Stellar communication skills and the ability to build trust with every interaction.
- A sharp eye for detail and a big heart for helping others.
What Makes Us Awesome
For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy!
Work Culture
Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters.
AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to the community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members with volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership.
Employee Engagement Activities: We love what we do and we’re proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation. Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement.
AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V