Data Analytics Manager - Underwriting

The Automobile Club of Southern California is seeking an experienced Underwriting Data & Analytics Manager. This position provides leadership and directs the activities of the Underwriting Data & Analytics team responsible for accurate performance measurement, reporting of KPIs, and ad hoc analysis to inform underwriting strategy and decision making. This position also ensures that the management team is provided the necessary tools within a reasonable time to support improved performance, reduction in cost, and promotion of products and services.

This position is responsible for developing models and performance management reports in support of strategic initiatives. Being responsible for the preparation and review of key financial statements and reports, as well as daily, weekly, monthly, and annual performance reports for the business units. In addition, this position provides training, guidance, and technical and analytical expertise.

This role contributes to the MRM strategy through advanced data analysis and reporting, providing management with an effective way to quickly identify their team’s performance across various KPIs, allowing them to make sound decisions to impact results.

Responsibilities:

Decisions include development of policies and procedures and best practices. Makes decisions involving goal and resource allocation within business units. Work requires extensive knowledge in Teradata and SQL databases with data mining knowledge as well as data visualization through Tableau. Work regularly requires the exercise of discretion and independent judgment in areas such as:

• Developing financial models to meet productivity goals and budget targets
• Querying large data sets and validating data
• Developing specialized reports/dashboards to ensure the management team has the necessary reports and analysis to manage performance of call center employees
• Troubleshooting data issues
• Developing solutions to complex data issues
• Formulation of calculations to compute incentives, goals, forecasts
• Analyze and address key business performance questions around efficiency, success gaps, service quality, goals, projections, and potential outcomes.
• Development and distribution of analytics and performance reports used by all employee levels
• Professional documentation of existing and/or new processes
  
  

Qualifications:

• 4-year college degree or equivalent combination of education and work experience
• Experience in a traditional data or analytics corporate environment required
• Experience in progressive financial modeling, preparing, and analyzing financial reports, developing cost-benefit models, and creating detailed written recommendations required
• Previous experience in managing teams
• Tableau experience with Strong SQL skills with data mining knowledge
• Proficiency with Microsoft Office software including Outlook, Word, PowerPoint including Advanced Excel skills (incl. VBA, macros, complex calculations, etc.)
• Able to rapidly learn new processes, databases, applications
• Proven ability to achieve high quality results in conjunction with meeting productivity requirements
• Ability to multi-task, balance numerous and diverse operations, as well as possess the ability to work well with all levels of employees and management
  
  

The starting pay range for this position is:

$117,600.00 - $156,400.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
  
  

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).