Insurance Sales & Branch Operations Manager

This position is responsible for the overall operation of a Branch/Insurance Office and all of its activities. This includes the delivery of Automotive, Travel, Travel Agency and Sales Insurance services/products.

Reporting to the Regional Manager, the Branch/Insurance Manager is accountable for achieving both quantitative and qualitative requirements by managing sales and service activities of the assigned team. Through management of activities and operations, the Insurance Sales and Branch Operations

Manager executes business plan actions to ensure achievement of office’s goals including; service delivery, service quality, service recovery, revenue growth, productivity and cost control.

Position is responsible for achieving performance objectives as indicated in the Club’s Performance Scorecard; i.e. meeting sales and member service objectives, ensuring the travel and insurance operations are accurate, efficient and in compliance with Club standards through the development of an effective, high performing team.

Position ensures understanding and compliance with standardized sales techniques and conducts associated training.

This position works with other leadership positions in the office to give guidance, direction and coaching to other staff members in order to ensure goals are attained.

This position is also responsible for the Club’s activities, image and reputation in the local community.

Education

• BA/BS or equivalent combination of education and experience preferred.
  
  

Experience

• 5 – 7 years of progressive experience in Branch Operations and/or successful P&C sales experience and prior supervisory/managerial experience preferred.
  
  

Knowledge / Skills / Competencies

• Advanced leadership/managerial skills required
• Advanced organization, analytical and time management skills required.
• Demonstrated ability to prioritize tasks and assignments
• Advanced verbal and written communication skills required.
• Advanced ability to create and deliver presentations required.
• Comprehensive knowledge required in a variety of an organization’s operating areas, products and services offered, as well as Branch/Sales Office operations delivery channel operations.
• Advanced oral and written communication skills required.
• Moderate knowledge of Microsoft Office software including, Word, Access, Excel, and PowerPoint required.
• Moderate Internet/Intranet experience required.
• Previously demonstrated advanced level of competitive and persistent nature
• desired.
• Moderate experience with various Club systems, including but not limited to; POS, BDGT, PSAR, STAT, APOLLO, and VIEWPOINT preferred.
  
  

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
  
  

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer