What are the responsibilities and job description for the Bilingual Business Development Manager position at AA Medical?
About AA Medical
AA Medical is a provider of sustainable solutions to both the new and resale medical device equipment markets. AA Medical was founded in 2012 to help doctors and surgeons around the world access high quality pre-owned medical equipment at an affordable price. We are proud to consistently connect the world with life sustaining medical equipment and are constantly working towards even more growth.
Summary
AA Medical offers a variety of benefits to ensure that our employees feel supported and valued. Here’s a summary of what we offer:
As a bilingual Business Development Manager at AA Medical, you will drive sales of refurbished medical devices by proactively engaging with customers in Latin America and fostering strong relationships. This role emphasizes exceptional customer service, understanding client needs, and facilitating equipment acquisitions through proactive outreach and effective communication across various channels.
What You'll Do
Hiring Locations: Mokena, Illinois or Miami, Florida
AA Medical is a provider of sustainable solutions to both the new and resale medical device equipment markets. AA Medical was founded in 2012 to help doctors and surgeons around the world access high quality pre-owned medical equipment at an affordable price. We are proud to consistently connect the world with life sustaining medical equipment and are constantly working towards even more growth.
Summary
AA Medical offers a variety of benefits to ensure that our employees feel supported and valued. Here’s a summary of what we offer:
- Unlimited PTO for exempt employees, so you can take the time you need to recharge and enjoy life outside of work.
- 4 floating holidays
- 9 observed holidays to spend time with loved ones and celebrate important occasions.
- Medical coverage with HSA and PPO options, so you can choose the plan that works best for you.
- FSA and HSA accounts, as well as dependent care FSA, to help you save on healthcare and dependent care expenses.
- Discounts on pet insurance to keep your furry friends healthy.
- Delta Dental and Delta Vision insurance offerings.
- Short term and long term disability coverage through Principal, to provide financial protection in case of unexpected events.
- EAP (employee assistance program) through Principal, to provide confidential support and resources for personal and work-related challenges.
- Pet friendly office in Mokena, to make your furry friends feel welcome and at home.
- 4% 401(k) company match
As a bilingual Business Development Manager at AA Medical, you will drive sales of refurbished medical devices by proactively engaging with customers in Latin America and fostering strong relationships. This role emphasizes exceptional customer service, understanding client needs, and facilitating equipment acquisitions through proactive outreach and effective communication across various channels.
What You'll Do
- Drive Sales Growth through Proactive Outreach: Achieve and exceed quota targets by activating inactive customers to place their first order, while focusing on customer acquisition and expansion.
- Customer Relationship Management: Deliver outstanding customer experiences by building and maintaining strong relationships, maximizing satisfaction through urgency and responsiveness.
- Pre-Call Planning: Utilize available reports and resources to prepare for proactive customer outreach, ensuring targeted and effective communication.
- Manage Sales Process: Own the entire pre- and post-sale process, guiding customers through purchasing, addressing concerns, and ensuring successful outcomes.
- Sales Forecasting: Maintain opportunities in the sales funnel and accurately forecast orders and sales for the assigned territory.
- Product Expertise: Maintain detailed, up-to-date knowledge of AA Medical’s products and solutions, conducting demonstrations and answering questions for customers and colleagues.
- Collaboration: Work closely with suppliers and cross-functional teams to acquire equipment and meet sales targets.
- Order & Logistics Coordination: Place orders accurately, coordinate logistics (shipping, tracking, fulfillment), and ensure timely delivery to meet customer deadlines.
- CRM Utilization: Use NetSuite to document customer conversations and actions to ensure clear communication, follow-up and positive customer handoffs.
- Experience & Performance: Proven sales experience, ideally in medical device or healthcare industries, with a track record of consistently exceeding sales quotas.
- Sales Skills: Strong presentation, negotiation, and closing skills. Knowledge of medical equipment terminology and specifications is a plus.
- Communication: Fluent in Spanish, excellent verbal and written communication skills, with strong interpersonal abilities for in-person and phone interactions.
- Customer Focus: Exceptional customer service and problem-solving skills, with the ability to collaborate with internal teams and external customers in a solutions-based sales approach.
- Technical Proficiency: Familiarity with online sales platforms and order processing systems.
- Personal Attributes: Self-motivated, goal-oriented, and highly organized. Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment with strong attention to detail and accuracy.
- New customer growth rate
- Number of estimates sent per day / close rate on estimates
- Number of outbound calls to customers and other customer-related activity
- Sales above floor price or target margin
- Relationship Focused. Our business is built on trusted partnerships. We are consultative advisors and problem solvers.
- Innovation Minded. We are creating something that has never been done before. We won’t settle for just good enough.
- Growth Driven. We are competitive and driven to be the best. Our agility allows us to “get big but, stay small.”
- Human Centered. We are an unconventional, high-energy team. Our culture is employee and mission focused.
- Tech Enabled. We use technology to be bigger, faster, and stronger.
Hiring Locations: Mokena, Illinois or Miami, Florida