What are the responsibilities and job description for the Salesforce Voice Engineer (ITIL Cert Mandatory) NOT A DEV - ADSBM position at A3 Staffing Solutions?
Candidate MUST have ITIL Cert
SalesForce Service Desk Voice support
Core Responsibilities
- Requirement Gathering & Strategy: Lead discovery workshops, analyze current-state processes, and translate complex business needs into actionable user stories and functional specifications. [1, 2]
- System Design & Configuration: Own and manage platform configuration using flows, validation rules, custom objects, and security models. [1]
- Data Analysis & Reporting: Analyze system performance, build advanced Tableau/Salesforce dashboards, and provide data-backed insights to guide strategic decisions. [1]
- Stakeholder Alignment: Act as the primary liaison between sales, support, and technical/engineering teams. [1, 2]
- Quality Assurance & Training: Oversee UAT (User Acceptance Testing), create training documentation, and ensure smooth deployments. [1, 2]
- Platform Optimization: Proactively identify process gaps and recommend enhancements that maximize the ROI of your organization's Salesforce investment. [1]
We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Salary : $35 - $40