What are the responsibilities and job description for the Desktop Support Technician I - WW position at A3 Staffing Solutions?
Desktop Support Technician• 8-5 Monday-Friday, no on callJob Summary: We are seeking a proactive and customer-focused Onsite Support Technician to provide on-site technical support, troubleshooting, inventory management and maintenance for end-users and IT infrastructure. This role requires excellent IT Infrastructure knowledge, strong problem-solving skills, and the ability to deliver excellent customer service while resolving hardware and software issues efficiently. Experience working with ServiceNow (SNOW) for ticketing and incident management is highly preferred. Key Responsibilities: Provide first-level technical support for hardware, software, and network-related issues. Perform on-site troubleshooting, diagnostics, and repairs for desktops, laptops, printers, and other IT equipment. Install, configure, and update software and operating systems as needed. Assist with basic network connectivity issues, including Wi-Fi and VPN troubleshooting. Utilize ServiceNow to log, track, and update IT support tickets, ensuring timely resolution. Maintain accurate documentation of support tickets, resolutions, and system configurations. Escalate complex technical issues to higher-level support teams when necessary. Support end-users with IT-related inquiries and provide guidance on best practices. Ensure compliance with IT security policies and procedures. Required Skills & Qualifications: Experience working with ServiceNow or similar IT service management (ITSM) tools. Basic knowledge of Windows and macOS operating systems. Familiarity with IT troubleshooting techniques for hardware, software, and networking. Familiarity with inventory management using ServiceNowFamiliarity with imaging and Microsoft Intune.Strong customer service and communication skills. Ability to work independently and manage time effectively. A Certification or equivalent IT support training is a plus. Minimum two years experience in a customer facing/ end user position Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes.Provide an exceptional client experienceDeliver on our commitmentsBuild trust by thinking and acting with integrityCreate an environment that inspires innovation
Salary : $20