Desktop Support -Manufacturing Environment -(w/ PLC and SCADA) - ADSDJ

Position Overview

We are seeking an experienced Desktop Support Technician with hands-on networking knowledge to provide onsite technical support for end users in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware, software, and network-related issues while delivering exceptional customer service and meeting established Service Level Agreements (SLAs).

Key Responsibilities

• Provide onsite technical support to end users, ensuring timely resolution of incidents and service requests within SLA guidelines.
• Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
• Diagnose recurring technical problems and implement proactive solutions to reduce future incidents.
• Assist users with connecting to corporate LAN/WAN networks, printers, file services, and wireless connectivity.
• Install, configure, upgrade, and maintain desktops, laptops, monitors, docking stations, and other end-user computing (EUC) devices.
• Support and repair mobile devices, including setup, configuration, and troubleshooting.
• Perform software installations, upgrades, migrations, and break/fix support.
• Configure, install, and troubleshoot network printers and scanners, including TCP/IP connectivity, IP addressing, print queues, and device configuration.
• Provide warranty and break/fix support for desktops, laptops, printers, scanners, and related equipment.
• Deliver white-glove/VIP support for executive users and specialized equipment.
• Create, modify, and remove printer configurations based on business requests.
• Maintain accurate documentation of incidents, service requests, and resolutions using the ticketing system.
• Communicate technical information clearly to both technical and non-technical users.
• Collaborate with internal teams, including sales, operations, and branch personnel, to ensure customer satisfaction.
• Perform deskside support and other technical duties as assigned.

Qualifications

• 3 years of desktop support or end-user computing experience.
• Experience supporting Windows 10 and Windows 11 environments.
• Knowledge of Windows deployment and imaging tools, including SCCM and Microsoft Deployment Toolkit (MDT).
• Experience deploying and migrating Windows operating systems in enterprise environments.
• Knowledge of data backup and recovery tools.
• Experience configuring hardware, software, and peripheral devices.
• Basic networking knowledge, including TCP/IP, LAN/WAN connectivity, and printer networking.
• Strong troubleshooting, communication, and customer service skills.