Automotive Customer Service/Mfg Specialist- Spanish Bilingual

Position Overview
We are seeking a hands-on Automotive Wire Harness Technician fluent in English and Spanish to provide technical support, troubleshoot product issues, and perform wire harness repairs and rework. This position serves as a key contact between customers and our internal teams, including our manufacturing facility in Mexico, to resolve quality concerns and support product changes and launches.

Key Responsibilities

• Serve as the primary technical contact for customer concerns involving wire harness quality, engineering, and manufacturing.
• Troubleshoot electrical and assembly issues using wiring diagrams, harness drawings, bills of materials (BOMs), and engineering specifications.
• Perform wire harness repairs and rework, including terminal replacement, wire splicing, circuit rerouting, and installation of protective coverings.
• Ensure all repairs follow approved work instructions and meet customer quality and functional requirements before release.
• Coordinate containment activities to identify and isolate affected products at customer sites and manufacturing facilities.
• Document quality issues and communicate findings and action plans to the manufacturing team in Mexico.
• Lead root cause investigations and corrective actions to prevent recurring problems.
• Support prototype builds, engineering changes, and new product launches.
• Collaborate with Engineering, Quality, Manufacturing, Supply Chain, and Program Management teams.
• Participate in customer meetings and train operators and technicians on proper harness handling, installation, and rework.

Qualifications

• Fluency in English and advanced spoken and written Spanish.
• Two to five years of automotive industry experience, preferably in wire harness manufacturing.
• Hands-on experience repairing and reworking automotive wire harnesses.
• Technical background in electrical, mechanical, manufacturing, or a related field.
• Ability to read and interpret electrical schematics, harness drawings, and engineering documentation.
• Working knowledge of automotive connectors, terminals, crimping processes, and electrical testing.
• Strong troubleshooting, documentation, communication, and customer service skills.
• Willingness to work shifts as needed.

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
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Create an environment that inspires innovation