What are the responsibilities and job description for the Desktop Support - Windows/MAC - CC position at A3 Solutions, Inc.?
L2 Desktop Support Technician - Windows & MAC
Melville NY
Contract-To-Hire
Responsibilities/ Experience:
· MUST HAVE OWN MEANS OF TRANSPORTATION FOR THIS POSITION. SOME SITES ARE NOT COMMUTABLE BY PUBLIC TRANSPORTATION.
·
- Experience supporting C-Level Executives; Directors; Managers
- Well-polished and Well- Spoken; exceptional interpersonal skills
- Ability to locate Root-Cause-Analysis
- MUST HAVE 3-5 years’ experience in an enterprise environment with both WINDOWS OS & MAC OS X
- Hardware & Software install/support (MAC and Windows operating systems)
- Must have on-site and remote experience with both Windows OS & MAC OS.
- Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
- · Preferred Industry Certifications - CompTIA; Microsoft, Cisco, DELL, Etc.
- · Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- · Desktop and Network Support
- · Ability to setup, configure and add all hardware.
- · Assist Corporate Desk Side Support technicians with large IMAC’s.
- · Documents, maintains, upgrades or replaces hardware and software systems.
- · Supports and maintains user account information including rights, security and systems groups.
- · Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- · Determines and recommends which products or services best fit the customers' needs.
- · Imaging and image recovery
- · Experience doing break / fix repairs on desktops, laptops
- · Install / Re-install various software packages and updates
- · WiFi and VPN connections; Support of wireless devices
- · GREAT Customer Service skills