What are the responsibilities and job description for the Desktop Support Technician - CC position at A3 Solutions, Inc.?
Desktop Support Technician:Lincoln, NE.100% onsite.No travel required.Job Details:8-5 Monday-Friday, no on call.Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Desktop and Network SupportAbility to setup, configure and add all hardware.Assist Corporate Desk Side Support technicians with large IMAC’s.Documents, maintains, upgrades or replaces hardware and software systems.Supports and maintains user account information including rights, security and systems groups.Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.Determines and recommends which products or services best fit the customers' needs.Imaging and image recovery.Experience doing break/fix repairs on desktops, laptops.Install / Re-install various software packages and updates.WiFi and VPN connections; Support of wireless devices.Great Customer Service skills.