Front Counter Parts

JOB SUMMARY:

The Parts Department Front Counter Person performs a variety of customer service, in store marketing, promoting, advertising and stocking duties related to the sale and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. The Front Counter Person is responsible for counter parts sales and providing excellent customer service.

ESSENTIAL FUNCTIONS:

Primary Responsibility, Scope of Work, KPI Management, complexity:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets customers immediately in a courteous manner
• Assists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfaction
• Treats customers fairly and honestly and demonstrates company’s commitment to superior customer service and ethical business practices
• Sells products according to customers’ needs
• Sells services to meet customer needs
• Maintains customer goodwill by greeting and acknowledging all customers
• Answers customer inquiries
• Fulfills customer requests
• Sells additional parts and services by recognizing opportunities to up-sell
• Follows prescribed cash, credit and check processing procedures of the dealership
• Pulls parts for customers
• Receives returns from customers
• Assists in keeping parts department clean and orderly
• Records all sales and/or customer transactions
• Assists Parts Manager with merchandise displays
• Maintains the retail sale floor and displays to meet or exceed the dealership’s standards and customer satisfaction
• Performs routine housekeeping tasks that maintain and enhance the cleanliness of products and the retail sales area
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Conform to all safety rules and use of appropriate safety equipment.
• All other duties assigned.

Management-related: None required for this position.

Personnel-Related: None required for this position.

Key Performance Indicators (KPI)

• Manage Open Orders over 10 days
• Manage Open Quotes over 90 Days
• Sales Goal Performance

Leadership: This position has no supervisory responsibilities.

Competencies

• Organizational Skills.
• Technical Capacity.
• Initiative.
• Thoroughness.
• Time Management.
• Communication Proficiency.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This job operates generally in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration.

Position Type/Expected Hours of Work

Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Occasional overtime may be required.

Travel

There is occasional travel required with this position.

ADDITIONAL RESPONSIBILITIES:

Training

• Blue Bird Training Modules
• Cummins Training Modules

JOB SPECIFICATIONS: (Please describe what is required for satisfactory job performance in each category.)

Education and Experience:

• High school diploma.
• Minimum of 2 years of parts sales related experience or demonstrated knowledge, skills and abilities to perform the above-mentioned tasks.

Preferred Education and Experience:

• Prior product familiarization/knowledge.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Note: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.