What are the responsibilities and job description for the Crew Member position at A&W Restaurant?
At A&W, we practice a culture of One Team, where together we are stronger and more successful than individually. Since our founding in 1919, developing and maintaining strong relationships has been one of our core values.
We are committed to creating a culture at our A&W Restaurants, where all employees are treated with respect, have a voice, and are given equal opportunity for success. We have also formed a dedicated Diversity & Inclusion Task Force to select and implement initiatives to drive change, which includes annual diversity and inclusion of interactive trainings programme.
A&W does not tolerate acts of injustice, hatred, or discrimination. Instead, we strive for all to feel valued, respected, and welcome. Everyone inside our One Team must be welcome to be their full and authentic selves regardless of appearance, experience, or anything else that makes us human. We believe by creating an inclusive environment where ideas, perspectives, and the joy of our AWesome food can be shared freely, we will be a brand that thrives into the next 100 years and beyond.
Our work environment includes:
- Growth opportunities.
- On-the-job training.
- Flexible working hours.
- Safe work environment.
- Lively atmosphere.
- Food provided at 50% Discount.
- 20% Discount for family members.
Contributes to A&W® success by providing engaging, prompt service to all guests while serving quality food and beverages in a clean and comfortable environment.
Responsibilities:
- Provide excellent customer service by greeting customers, taking orders, and answering any questions they may have.
- Provides quality food and beverages consistently by adhering to all recipe and presentation standards. Follows health, safety and sanitation guides for all products.
- Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction.
- Maintains a clean and organized workstation and accurately completes duties on cleaning and maintenance checklists.
- Maintains positive relationships with Team Members and embraces diversity.
- Works with Team Members to deliver engaging guest service and complete operational tasks.
- Provides a clean and welcoming environment.
- Ensures products are stocked.
- Maintains restaurant cleanliness, including exterior, restrooms, and dining and counter areas.
- Maintains regular and consistent attendance and punctuality.
- Adheres to Uniform Guidelines and complies with appearance and hygiene standards.
Requirements:
- Previous experience in the food industry is preferred but not required.
- Knowledge of basic customer services based on a guest-comes-first attitude.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong communication skills and the ability to work well with others as part of a team.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Must be at least 16 years old or as required by state regulations.
- Mobile use is not allowed during the working hours.
Physical Requirements:
- Able to lift up to 40 pounds.
- Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $11 - $15