Professional Realtime CART Captioner

A-V Services Inc. is seeking an experienced Professional Realtime CART Captioner to support a dedicated corporate client. This role is responsible for delivering accurate, high-quality real-time captioning for virtual meetings and events, primarily during UK business hours.

This position initially supports coverage from approximately 3:00 a.m. - 6:30 a.m. Eastern Time (ET), with occasional flexibility required for after-hours meetings, events, or regional support needs. Following an initial 6-8 month period of consistent coverage, the role is expected to transition to an as-needed/on-demand support model.

Position Summary

The Professional Realtime CART Captioner provides communication access through real-time captioning for virtual meetings, ensuring participants have equal access to meeting content. The successful candidate will demonstrate exceptional real-time writing skills, attention to detail, professionalism, and the ability to manage multiple tasks simultaneously in a fast-paced environment.

Essential Responsibilities

• Provide accurate, real-time CART captioning for Zoom-based meetings and events.
• Maintain caption quality, accuracy, and readability in live environments.
• Simultaneously monitor audio, write real-time captions, and proofread developing output.
• Utilize a stenographic writer and Case CATalyst software to produce real-time captions.
• Maintain writing speeds and accuracy levels necessary to support professional real-time captioning environments (225 WPM preferred).
• Troubleshoot and identify basic technical issues impacting caption delivery and escalate as appropriate.
• Protect confidential, proprietary, and sensitive information at all times.
• Participate in required meetings, training sessions, and professional development activities.
• Adhere to all organizational privacy, security, and confidentiality requirements during and after employment.

Additional Responsibilities

• Assist with light administrative or data-management tasks as assigned.
• Support special projects related to captioning operations and service delivery.

Qualifications

Required

• High school diploma or equivalent.
• Current certification or licensure, including one or more of the following:
• National Certified Speech-to-Text Provider (NCSP)
• Certified Realtime Captioner (CRC)
• Registered Professional Reporter (RPR)
• State-issued Certified Shorthand Reporter (CSR)
• Demonstrated proficiency in real-time captioning and stenographic writing.
• Excellent spelling, grammar, vocabulary, and language skills.
• Strong concentration and memory-recall abilities.
• Ability to manage multiple tasks simultaneously while maintaining exceptional attention to detail.
• Proficiency with computers, virtual meeting platforms, and captioning technology.
• Strong customer service orientation and professional communication skills.

Preferred

• Experience providing CART services in corporate, higher education, or professional meeting environments utilizing CARTview and StreamText.
• Experience supporting Zoom, Microsoft Teams, or other virtual collaboration platforms.
• Familiarity with accessibility and communication access best practices.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Ability to sit for extended periods while performing real-time captioning services.
• Frequent use of a stenographic writer, keyboard, mouse, and computer equipment.
• Ability to hear and process spoken information accurately and efficiently.
• Close visual focus and the ability to view and monitor multiple screens simultaneously.

Work Environment

• Fully remote, work-from-home position.
• Initial onboarding or training activities may occur onsite if required.
• Work is performed primarily in a professional home-office environment.

What We're Looking For

The ideal candidate is a skilled real-time captioner who combines technical excellence with professionalism, adaptability, and a customer-focused mindset. Successful candidates thrive in live environments, remain composed under pressure, and are passionate about providing meaningful communication access through accurate real-time captioning.

Join Our Diverse and Inclusive Team

At A‑V Services, Inc., we are committed to fostering an inclusive workplace where every employee is valued, respected, and empowered to succeed. We are proud to be an equal opportunity employer and welcome qualified applicants of all backgrounds.

We believe our employees are our greatest asset. Diverse perspectives, experiences, and ideas strengthen our culture, enhance innovation, and contribute directly to our success. We celebrate differences in age, ethnicity, language, family status, socioeconomic background, abilities, and life experiences.

Why Join A‑V Services?

Inclusive Culture

We embrace diversity and are dedicated to creating an environment where everyone feels welcomed, respected, and valued.

Employee Empowerment

We support professional growth, creativity, and individual expression, recognizing that each person's contributions drive our success.

Collaborative Community

Join a team that values collaboration and leverages diverse perspectives to deliver exceptional results.