Marketing Agency - Account Manager (Must have agency experience)

Account Manager -OR- Senior Account Manager

MUST have prior experience as an Account Manager, Account Executive, or Account Director - within a marketing agency.

A-Train Marketing Communications

LOCATION: this is a 100% remote position; A-Train Marketing is located in Fort Collins/Denver, CO

REPORTS TO: COO

POSITION SUMMARY:

We're growing and need an experienced agency pro to join our client services team!

Account/ Senior Account Managers oversee the day-to-day management of client accounts by developing great relationships, managing projects and tasks with efficiency, and delivering incredible work. Account/ Senior Account Managers are the key liaisons between agency production staff and the client, helping to facilitate and manage creative issues and input, advertising and media issues, and online projects, and scheduling, timing, and deadlines. This includes meeting with clients about marketing efforts and needs and translating those needs to staff and partners for the production of commercials/ad designs, interactive/online, and other marketing and creative output. Also requires coordinating agency work with production staff/partners and other account staff concerning scheduling and timing to ensure realistic production timelines are established and all deadlines are met.

STATUS AND SALARY:

Full time salaried employee. Salary base determined with regard to experience, education, and job title upon hire. Salary range $52,000 - $82,000, plus competitive benefits.

RESPONSIBILITIES:

Manage the client relationship by providing day-to-day account support and coordination of agency efforts and lead the production efforts of the agency to ensure they meet client needs and expectations and are delivered on time and on budget. This includes but is not limited to:

• Performs and manages communication with the client – presents ideas, concepts, drafts, and finals for approval, effectively selling and defending agency work; communicates client feedback to the internal team and manages next steps and revisions; and promptly responds to needs and project requests.
• Documents updated project details, client feedback, account activity/status, etc.; creates change orders (with cost estimates) when necessary.
• Acts as the client's strategic marketing partner by facilitating project success (such as monitoring the effectiveness of campaigns), nurturing the client relationship, and anticipating client needs.
• Keeps apprised of clients’ brands/products/services/industry/marketing developments.
• Meets regularly with traffic manager/art director to manage agency efforts on behalf of assigned clients/accounts. Provides staff with well-documented input, support data, and production materials as needed to ensure accurate, efficient, exceptional creative work; ensures that tasks and strategies are clearly defined, approved by clients, and understood by the creative and media groups.
• Analyzes client input, conducts research, fields feedback, etc., to produce marketing plans guiding agency actions on client accounts; after plans are developed and presented to clients, the Account/Senior Account Manager is responsible for ensuring the plan is carried out by the agency.
• Coordinates project timing and budgets with all relevant agency personnel; keeps apprised of progress of clients’ projects; regularly checks in with staff to manage project coordination and clarify priorities; provides clients with timeline and budget updates.
• Checks and approves creative/production materials, copy, layouts, and production art before client delivery, and coordinates client approval of same.
• Ensures quality control for every project by keeping on strategy and following brand rules.
• Gains new business from existing clients by growing assigned accounts: anticipates opportunities for existing clients, solicits new business when possible/appropriate.
• Follows up with assigned clients on accounts payable/accounts receivable when appropriate.
• Delivers the highest quality of work with minimal mistakes, on time, on target, and on budget.

MISC.:

• Maintains projects and timesheets in FunctionPoint system, including updates on activities, notes on clients and meetings, completion of project creative briefs, and all other details necessary for staff to complete assigned tasks in order to bring projects to completion; effectively and clearly schedule tasks for others, using brief yet fully understandable language and directives including background information, tasks and instructions from client meetings, and deadlines.
• Responds to and manages tasks in FunctionPoint as assigned per project and client, including task completion and smooth hand-off of projects and assignment of tasks to next responsible party.
• Daily completion of timesheets that account for all work performed on behalf of the agency
• Participates in A-Train staff meetings and other events as requested/assigned.
• Promotes A-Train through correspondence and attendance at networking events, and other efforts to grow and maintain the agency’s visibility in the community.
• Assists in writing proposals as needed to grow assigned clients.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

Must be super fun, outgoing and possess the following qualities:

• Agency experience is a big plus
• Bachelor’s degree required. Preferred fields: marketing, English, communications
• Exceptional client relations skills
• Articulate communication skills (verbal and written)
• Exceptional project and task management, follow-through and follow-up skills and experience – demonstrated ability to manage many projects and tasks simultaneously
• Excellent organizational and presentation skills
• Self-starter and learner with initiative to take on new projects and strategies outside of comfort zone
• Diplomatic and tactful problem solver
• Proactive, confident, open-minded, professional, creative, and optimistic
• Business development, sales and/or fundraising experience a big plus
• MS Office, word processing, spreadsheets, email, and electronic file organization skills required
• Digital advertising skills a plus

ADDITIONAL INFORMATION:

Work environment:

This is a fully remote position. Candidate will be responsible for providing their work environment, including basic desk/chair/work area setup. Travel to client locations may be required on occasion. Adequate transportation required (car) and ability to be mobile, traveling to appointments, events, training, etc. as needed.

Physical demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; reach with hands and arms; stoop, kneel, crouch, and crawl. The vision requirements include the ability to adjust focus and close vision.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

A-Train is an Equal Opportunity Employer (EOE) and complies with employment laws as determined by the State of Colorado.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: Remote