Legal Receptionist

Entry-Level Legal Assistant / Receptionist

About the Position

A.R. Pike Law Firm is seeking a welcoming, organized, and empathetic Legal Assistant / Receptionist to help create an outstanding client experience from the first phone call.

You will primarily manage incoming calls, schedule appointments, conduct initial intakes, and track prospective clients through Clio Grow. You’ll help people feel heard and understand their next steps while keeping information accurate and follow-up on track.

Our clients may be planning for their family’s future, caring for an aging loved one, or navigating a loss. We’re looking for someone who brings patience and compassion to these conversations and can also handle frustrated or demanding callers with calm confidence and respectful boundaries.

Customer service and hospitality experience are highly valued. Prior legal experience is not required.

About Our Firm

A.R. Pike Law Firm is a veteran-owned law firm in Lynchburg, Virginia, serving individuals, families, and businesses in estate planning, elder law, probate, business law and litigation, and real estate matters. Our approach is personalized, practical, and proactive: we listen to each client’s goals, explain their options clearly, and help them protect what matters most. We bring discipline, integrity, and personal care to our work, with a focus on giving clients clarity and confidence during important life decisions.

What You’ll Do

• Answer incoming calls with warmth, professionalism, and attention to each caller’s needs.
• Welcome clients and visitors and create a positive first impression.
• Schedule consultations and appointments, confirm details, and manage calendar updates.
• Conduct initial intakes, gather essential information, and document conversations accurately.
• Maintain prospective client records in Clio Grow, update lead status, and track next steps.
• Follow up with prospective clients promptly so inquiries and scheduling needs receive attention.
• Handle sensitive or challenging conversations with empathy, composure, and sound judgment.
• Recognize when a question or concern needs an attorney or another team member’s attention.
• Protect confidential information and assist with everyday administrative tasks.

What We’re Looking For

• A service-minded attitude—you enjoy making people feel welcome and cared for.
• Strong listening skills and clear, courteous verbal and written communication.
• Empathy paired with the ability to maintain professional boundaries.
• The ability to stay calm, guide a conversation, and respond thoughtfully when someone is upset.
• Organization, attention to detail, and dependable follow-through.
• Comfort balancing phone calls, scheduling, data entry, and follow-up tasks.
• Confidence using computers and a willingness to learn Clio Grow and other office systems.
• Reliability, discretion, and a collaborative attitude.

Experience in hotels, restaurants, retail, reception, call centers, or other customer-facing roles can translate well to this position. Clio Grow or other customer relationship management software experience is a plus.

How to Apply

A.R. Pike Law Firm is a veteran-owned law firm based in Lynchburg, Virginia, helping individuals, families, and businesses protect what matters most. Our practice includes estate planning, elder law, probate, business law and litigation, and real estate. We take a personalized, practical, and proactive approach, listening carefully to our clients’ goals and making complex legal issues easier to understand. Guided by discipline, integrity, and personal care, we help clients move forward with clarity and confidence.