What are the responsibilities and job description for the Customer Service Specialist - Manufacturing position at A.R. Mazzotta?
Customer Service Specialist - Manufacturing Industry
- Essex Area, CT
- Direct Hire | Full-Time
- Monday – Friday | 8:00 AM – 4:00 PM or 8:30 AM – 5:00 PM
Customer Service Specialist with proven B2B experience within a manufacturing customer support team; pay up to $27/hour.
If you have proven success building relationships, managing accounts, and being a key player in a fast-paced manufacturing customer service support department—this could be the opportunity you’ve been waiting for.
We’re partnering with a well-established manufacturing company seeking a Customer Service Specialist who thrives in a structured, detail-driven setting and understands the bigger picture behind production and order fulfillment.
What You’ll Be Doing
- Manage assigned customer accounts in a B2B (Business to Business) manufacturing environment
- Process and enter orders accurately into CRM/ERP systems (SAP or similar)
- Coordinate with internal teams to support production, scheduling, and delivery timelines
- Provide shipping updates, tracking details, and order status
- Handle customer inquiries via email and phone with professionalism and urgency
- Ensure clear, proactive communication from order placement through delivery
- Support inventory and material planning awareness to better serve customer needs
What You Bring
- 3 years of customer service experience within a manufacturing environment (required)
- Experience with CRM/ERP systems (SAP or similar strongly preferred)
- Strong keyboarding and data entry skills with a high level of accuracy
- Familiarity with shipping terms and processes
- Understanding of basic production workflows (scheduling, inventory, material planning)
- Ability to multitask, prioritize, and follow through on details
- A proactive, team-oriented mindset with a strong customer focus
Why This Customer Service Specialist Role Stands Out
- Direct hire opportunity with long-term stability
- Professional, team-oriented office environment
- Opportunity to build meaningful client relationships
- Work closely with operations and production teams
- Ideal for someone who takes pride in delivering top-notch customer service
If you’re someone who understands that great customer service in manufacturing goes beyond answering calls—and involves coordination, accuracy, and follow-through—we want to hear from you.
A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.
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