What are the responsibilities and job description for the Call Center Representative position at A.R. Mazzotta?
Call Center Representative – Bilingual (English/Spanish)Location: New Haven CountySchedule: Variable shifts between 7am–8pm, Monday–SaturdayAre you looking to join a team where your communication skills and compassion make a real difference? We’re hiring Bilingual Call Center Representatives (English/Spanish required) to be the first point of contact for patients and families in a fast-paced healthcare setting.These contract to hire openings offer $22.30 per hour.What You’ll Do:Answer and triage high-volume incoming calls with professionalism and empathySchedule new and existing patient appointments accuratelyCollect and update patient demographic and insurance informationDirect calls to the right departments and providersDeliver excellent customer service with every interactionWhat We’re Looking For:Bilingual in English & Spanish (required)High School diploma or GED (Associate’s degree preferred)1–2 years’ experience in a high-volume medical call center (strongly preferred)Strong phone etiquette and ability to multitask in a busy environmentExceptional organizational and communication skillsTech-savvy with appointment scheduling systems and data entryReady to bring your customer service skills to a mission-driven healthcare team? Apply today for immediate consideration!A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.#R1
Salary : $22