What are the responsibilities and job description for the Operations Manager position at a position within our company?
Operations Managers shall possess a proficient knowledge of all Operations Coordinator, Supervisor, Team Leader, Inspector, and Administrative Specialist job requirements. Manage all aspects of assigned accounts including oversight of daily operations, customer satisfaction, cost control, account billing, and resource management. Develop new and existing customer relationships.
Key Responsibilities:
• Drive customer satisfaction through regular customer interaction and provide timely feedback using customer satisfaction program
• Track and report customer satisfaction key performance indicators to senior management
• Develop, track, and report customer satisfaction improvement initiatives to senior management based on key performance indicators
• Meet or exceed all customer production, quality, and delivery time expectations
• Problem solve customer concerns using various problem solving and Root Cause Analysis methods
• Ensure timely delivery of customer reports, as needed
• Manage active projects for compliance to all applicable client and company requirements
• Maintain compliance with all ISO 9001 quality management system requirements
• Create and maintain key performance indicators supporting project team performance data
• Develop and implement continuous improvement initiatives to improve KPI trends
• Obtain and submit client billing information in a timely manner
• Manage customer accounts to ensure timely payment of all outstanding balances
• Ensure project tools, equipment, and supplies are available and in good working condition
• Manage project and operations costs and actively seek out ways to reduce project and operations costs
• Provide support for the compliance with all safety and ergonomic policies and procedures.
• Ensure all Safety Alerts are completed and submitted in an accurate and timely manner
• Assist Accounts Receivable department in any collections issues
Essential Skills and Functions:
• Able to multi-task, prioritize activities, and complete assignments on time
• Capable of effectively working in a fast-paced environment
• Available to work on multiple shifts
• Capable of working with minimum supervision
• Travel to project locations, as needed
• Excellent oral and written communication
• All other duties, as assigned
Position Requirements:
• Bachelor’s degree in business or technical discipline
Physical Requirements and Work Environment:
• Ability to stand, walk, stoop, kneel, crouch and manipulate weights of 10 – 50 pounds for extended periods of time.
• Hand/eye coordination with arm/hand/finger dexterity including the ability to grasp with visual acuity.
• Corrected 20/20 vision with no color blindness.
• Read, comprehend, and apply written work instruction.
• Able to pass a criminal background check.
• Able to pass initial and subsequent drug screenings
The Benefits:
We take care of our team and provide great benefits:
- Responsible Time Off (Unlimited PTO program)
- Competitive Health Benefits
- Career Journey planning and employee recognition
- Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together!
The Company:
Peoplelink has been a cutting-edge leader in the staffing industry, placing more than 14,000 employees on job assignments each and every day. Your contributions, both big and small will be valued, recognized, and rewarded at every step along our exciting journey. Our team is passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our customers.
Peoplelink, LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment. Peoplelink’s dedication to the safety, health & well-being of our associates, clients and communities remains to be a #1 priority. Peoplelink, LLC is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.
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